Grocery Store Manager Assistant jobs in Greenville, SC

JOB DESCRIPTION: Assistant Cafe Manager
REPORTS TO: Cafe Manager FLSA CLASSIFICATION: Full-time, Non-exempt

DATE REVISED: May 2023 DEPARTMENT: Cafe

SUMMARY
Swamp Rabbit Cafe and Grocery is a mission-driven business passionate about being a force for good for the community. Our mission is to buy, sell, and cook with fresh, local food and to provide a community space where people come together to celebrate meals. We envision a community that supports a just and sustainable food system that allows small local farmers to thrive. As we grow our team, we seek individuals that believe in our mission and are invested in making our vision a reality.

Swamp Rabbit Cafe and Grocery is a showcase for local farmers and food artisans. The Swamp Cafe is a fun and fast paced environment focused on serving delicious food with fresh seasonal and local ingredients. The Assistant Cafe Manager is responsible for assisting with the daily operations of the Cafe under supervision of the Cafe manager. The major accountability of the Assistant Cafe Manager is to continuously focus on meeting and exceeding guests’ expectations with exceptional food, coffee and service as a primary goal while keeping up the employee morale, work ethic and overall cleanliness of the cafe.

ESSENTIAL JOB FUNCTIONS

• Assists Cafe manager with day-to-day operations, supervision of staff, and upkeep of Cafe

• Assumes responsibility of overall Cafe operations in absence of the Cafe manager

• Helps manage and track labor by writing effective schedules, allocating hours scheduled to most necessary tasks, sending staff home when

slow and tracking/approving timesheets

• Capable of performing every function in the cafe to properly supervise operations and drive efficiencies

• Monitors quality of food and maintains high standards of guest service including to help develop metrics for guest satisfaction and ticket times

and work to improve results

• Maintains awareness of product levels and communicates anticipated needs to Cafe and Kitchen leadership to prevent Out of Stocks; updates

cafe menu items in POS system

• Creates prep lists to best reflect needs and ensures ingredients are stocked and available; assists in prep work when needed

• Operates a variety of specialized food service equipment, i.e. espresso machine, coffee brewer, conveyor oven; maintains extensive knowledge

of coffee brewing and espresso techniques

• Conducts training of all new staff; contributes to employee performance reviews by providing constructive feedback and setting growth

centered goals

• Handles conflict, both with customers or staff, with maturity and respect; knows when to elevate a situation to Cafe Manager, GM or HR

• Helps develop metrics for measuring guest satisfaction and works to improve results
• Assists Cafe manager with ordering as assigned

• Performs calmly and effectively in a fast-paced work environment and makes efficient use of downtime for self and staff

• Ensures a sanitary line and workstations (including cutting boards, floor, trash, slicer, and bread and coffee areas); performs general

maintenance (preventative and other) of the facility and equipment

• Communicates and trains new recipes and items to staff

• Assists with preparing catering orders when needed

• Assists with maintaining procedures for cost, waste, and quality control

• Assisting with ensuring each shift is staffed optimally and that breaks are taken at optimum times

• Communicates regularly with other managers regarding needs, successes, and customer input

• Generates fun and excitement with an upbeat personality and positive attitude to help ensure a good work environment and customer

experience

• Assists fellow employees as needed

STANDARD JOB FUNCTIONS

• Approaches issues with the goal to propose solutions, rather than highlight problems

• Identifies whether a problem is system-based or person-based, and works constructively to solve problems accordingly

• Coaches and develops the team to improve customer service, product knowledge, and work efficiency

• Leads by example and provides employees with clear expectations and timely feedback

• Assists with and completes scheduling, coverage, assigning breaks, hiring, firing, reviewing, and rewarding

• Follows budget, assists with achievement of department profitability

• Provides insight to the Cafe manager on performance of team members and provides perspective on how to best motivate or educate

individuals facing challenges in fulfilling their roles

• Is a hands-on leader who isn't afraid to get sweaty

• Works closely and collaboratively with all Swamp Departments

• Establishes and maintains good business and community relations

• Helps us grow, without losing the magic

JOB REQUIREMENTS

• Must be 21 years of age or older

• 1-3 years restaurant experience and/or customer service business required

• Experience managing a budget and staff required

• Must have a good working knowledge of Google Suite (Drive, Sheets, Docs) and Microsoft Excel and be willing to learn and use the Entrepreneurial Operating System

• Must be available to work mornings, nights and weekends (Saturday and Sunday)

• Must agree to background check

• Must have a high school diploma

• Must have a valid driver’s license and meet the requirements of the Swamp driving policy

• Must wear closed-toe, slip resistant shoes with a Coefficient of Friction rating between 0.54 and 0.76. Coefficient of Friction rating is

the measure of traction for slip resistant shoes and generally shoes labeled for commercial kitchen use fall into this category
(examples of brands include but are not limited to Tredsafe, SafeTStep, Sketchers for Work).

• Must communicate by Paylocity, Slack, Asana and email

• Complies to and ensures compliance of all related food safety, health & sanitation regulations, workplace safety, and weights and measures

according to SCDHEC, other applicable laws and company policies and regulations as necessary.

• Is an active part of the Swamp Team so adheres to high standards of service, quality, and presentation and displays the Swamp Core Values

• Takes initiative to help any area of the business if possible

• Performs other duties as assigned and requested. It is understood that every incidental duty connected with operations detailed in this job

description are not always specifically described. Employees may be required to perform duties not within their job description as requested at the discretion of SRCG Management.

ESSENTIAL SKILLS AND EXPERIENCE

• Must possess a passion for local food and an interest in telling the story behind it.

• Must conduct oneself in an honest, professional and respectful manner at all times.

• Must possess a love of people, interact with people well, and possess a desire for excellent customer service.

• Able to take direction, work independently, and as a member of a team, and able to create working relationships.
• Able to interact with employees and customers in stressful situations and/or conflict in a non-threatening and redemptive way.
• Must be highly motivated, hard working, and possess a positive, enthusiastic attitude.

• Must pay attention to details, be organized, and able to handle multiple priorities simultaneously.

• Must have problem solving skills, be flexible, creative, and able to adapt to change when required.

• Must possess good interpersonal skills and communicate well verbally and in writing.

• Must have reliable transportation and report for work in a timely manner.

ESSENTIAL SAFETY SKILLS - WORK ENVIRONMENT

SRCG requires that PPE (Personal Protective Equipment) such as safety shoes, gloves, etc. be used or worn by employees whenever workplace hazards are discovered that could damage any part of the body to eliminate and/or reduce the hazards employees face in their daily job duties. PPE will not be used as a substitute for safe work practices, machine guards, or other controls. PPE is to be used in conjunction with these controls to increase employee protection.

ADA COMPLIANCE
SRCG is an Equal Opportunity Employer. ADA requires the SRCG to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

ADA GUIDELINES- PHYSICAL DEMANDS
Stand: Constantly Reach Out/Above Shoulder: Frequently Lift 20 pounds or less: Frequently

Walk: Frequently Ascend/Descend Stairs/Ladders: Frequently Lift 20-50 pounds: Frequently

Sit: N/A Squat or Kneel: Occasionally Lift 51-100 pounds: Occasionally

Handling: Constantly Bend: Occasionally Lift > 100 pounds: N/A

DEFINITIONS
N/A- Not Applicable This activity is not applicable to this position

Occasionally Occupation requires this activity 33% of the time (0 - 2.5 hours a day)

Frequently Occupation requires this activity 33% - 66% of the time (2.5 - 5.5 hours a day)

Constantly Occupation requires this activity more than 66% of the time (5.5 hours a day)

PAY AND BENEFITS

• Pay starts at $18 per hour

• Wage increase available if exceeding requirements

• Comprehensive benefit package including health, dental, vision, and long term disability insurance (available to full time employees)

• Paid Time Off and Sick Pay (available to full time employees)

• Other benefits include 20% Swamp discount, free shift meals, Employee Assistance Program and discounted bike share program

SRCG has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.

Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and SRC&G reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

The Swamp Rabbit Cafe And Grocery is proud to be an equal opportunity employer. This is not a contract. No information in this document will alter the at-will employment relationship. Position is open until filled.

Interested candidates should complete at https://swamprabbitcafe.com/jobs/

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Fast casual restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Greenville, SC 29611: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person