Group Manager jobs in Saint George, UT

Summary:

The Group Sales manager would be responsible for managing all group sales aspects within Brian Head Resort, Brian Head Lodge, and Mountain View Lodge. Group sales are year-round and consist of but are not limited to winter activities (lift tickets, rentals, lessons, tubing) and summer activities (weddings, family reunions, corporate events/retreats, local county events, SUU events/sporting teams).

Duties & Responsibilities:

• Coordinate all aspects of group sales from lead capture, development of quotes, contracting, booking, contract management, collection of payments, and fulfillment of guest services including all group sales functions and products.

• Create and maintain a group sales database with past, current, and future potential group leads.

• Accurately track group product sales. Forecast by week, month, and year.

• Manage and facilitate all group lift tickets, rentals, F&B needs, facility fees, and lodging accommodations.

• Function as the main point of communication between the Resort and group leaders.

• Communicate any incoming groups with all key department managers who would play a role in fulfilling group needs.

• Meet group leaders upon arrival to ensure that all group needs are met with satisfaction and quality customer service. Perform general office duties required in a professional office setting.

• Implement creative ways to increase sales and productivity.

• Work closely with and communicate effectively with all other department leaders while maintaining a strong focus on customer service and satisfaction.

• Maintain a master calendar with all group functions and events.

• Resolve complaints and problems related to groups’ satisfaction while protecting the company’s interest.

Other Responsibilities:

• Host and staff group functions as required

• Ski or Snowboard with groups/clients as needed

• Attend consumer ski shows and or group sales trade shows as requested by the Sales Director.

Benefits:

• Company contributing health insurance; 401k, dental, vision, life, and other insurance benefits available

• PTO and Holiday pay

• Free winter and summer season passes to all Resorts in the collective.

• Discounts in food and beverage and retail outlets within the collective.

• Opportunity for discounts on merchandise and goods through contracts obtained by the company for employee use.

• Carpool incentives

• Transportation is provided through van share options.

• Access to like-minded individuals to help encourage a healthy active lifestyle.

• Networking and travel opportunities.

NOTICE: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

Job Qualifications:

• 3 years of prior ski area experience and knowledge

• College degree or equivalent

• Must meet criminal background standards

• Must be able to work in the United States

• Ability to handle confidential information in addition to completion of a Non-Disclosure of Confidentiality

• Must be proficient in using Google Workspace

• Must have prior sales experience

• Ability to maintain scheduled work commitments and meet regular deadlines

• Exceptional attention to detail and organizational skills

• Excellent conflict resolution skills

• Excellent communication, analytical, and interpersonal skills

• Ability to effectively communicate verbally and in writing in English

Physical Demands:

• Regularly required to stand, sit, and walk for extended periods.

• Often required to use the computer and work in a standard office environment (typing, phone usage, filing, traditional office equipment, etc.).

• Must have mobility to efficiently complete tasks such as lifting objects weighing 10 to 20 lbs.

• The work environment is 80% indoors and 20% outdoors and requires the ability to work in both conditions.

Expected Work Hours:

• Full-Time Year-Round

• 40hrs per week

• Must be able to work weekends, some holidays, and occasional evenings depending on group needs.