Growth Specialist jobs in Minneapolis, MN

__Key Responsibilities in Client Experience and Integrator__

• Elevate Client Experience: Spearhead initiatives to refresh and enhance O8's approach to client ex
perience.Clien
• t Reporting and Support: Manage all aspects of client reporting, provide exceptional support, and effectively handle escalations.Conti
• nuous Improvement: Actively seek and implement strategies for ongoing improvement to client services and satisfaction.Story
• telling and Big-Picture Thinking: Utilize big-picture thinking to narrate the impactful story of our digital marketing efforts to clients, ensuring clarity and engagement. This includes reporting, quarterly business reviews, and other high-level, strategic efforts.Billi
• ng and Account Management: Oversee the billing process for account management services, demonstrating a keen understanding of value-driven client relationships.Resul
• ts-Oriented: Show a deep commitment to achieving and caring about results, going above and beyond to meet client expectations.Commu
• nication Mastery: Exhibit strong communication skills, effectively managing client interactions and fostering a caring relationship centered on their success.P&L a
• nd Invoicing Accountability: Faithfully executes the business plan as it relates to client experience and account growth in line with P&L objectives, and be the ultimate overseer of invoicing and client billing.Proce
• ss. Ensures that everyone is truly following and adhering to the company's core processes and operating system with consistency. Demonstrates effective project management skills.Effec
• tive management and leadership. Dependably demonstrates a relentless obsession with values, alignment, focus, simplicity, and clarity.







__Required Attributes__

• Agency Experience: Previous experience in a digital agency setting, with a solid understanding of digital marketing, website redesigns, migrations,
and more.Stron
• g Digital Marketing Background: You don't have to be a subject matter expert, but you should understand digital marketing to a high enough degree in order to speak strategically with clients.Clien
• t Service Expertise: A strong focus on client services or client experience, with high emotional intelligence and exceptional problem-solving skills.Emoti
• onal Intelligence: High EQ, capable of understanding and managing clients' needs and expectations with empathy and professionalism.Commu
• nication Skills: Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.Accou
• ntability for Results: A results-driven mindset, with a commitment to achieving excellence in client satisfaction and project outcomes.Passi
• on for Client Success: A genuine care for clients' success, demonstrated through proactive engagement and a dedication to their growth.







About Us




Work with a fast-but-sustainably-growing, high-caliber digital marketing and web agency in Minneapolis! We have learning and training opportunities, top-notch talent, a strong culture, a high level of technical expertise, great management, and an opportunity to grow personally and professionally while having autonomy and work-life balance.




We also encourage international travel and cultural experiences. We value diversity, human rights, and being a good global citizen.




O8 is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.




Check us out at https://www.o8.agency (please do NOT contact us directly about this position, but do submit your cover letter or email introduction to us at cover@o8.agency).