Guest Services Supervisor - Casino jobs in Wisconsin
Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Supervisor - Casino jobs
Casino Housekeeping Supervisor
- Lake of the Torches Casino
-
Lac du Flambeau, WI
FULL_TIME
-
DESCRIPTION OF DUTIES: The primary responsibility of this position is to supervise and manage the activities of housekeeping department staff and assist in the management of all housekeeping department operations. Specific responsibilities include, but are not limited to the following:
1. Is responsible for assisting in the management and performance of the housekeeping department staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities.
2. Ensures that housekeeping department staff are providing exceptional guest services to assist in guest relations and the overall profitability of the Lake of the Torches Resort Casino.
3. Executes numerous housekeeping and cleaning activities to ensure cleanliness of facilities.
4. May assist in the performance of housekeeping department staff activities to ensure guest expectations and housekeeping department operations are performed in a timely and efficient manner.
5. Assists in the monitoring of internal operations including daily operations, scheduling and management of policies and procedures.
6. Works closely with the housekeeping manager to analyze department performance and implements enhancements and changes to maximize efficiencies.
7. Is responsible for participating in the development and adherence to the housekeeping department budget that may include staff and equipment forecasting.
8. Responsible for recommending and maintaining housekeeping department objectives, standards and policies and procedures for review by the Housekeeping Manager.
9. Notifies manager, security or facility administrator of situations that may affect guests, associates or the Lake of the Torches Resort Casino.
10. Performs other duties as assigned.
POSITION RELATIONSHIPS:
Internal: Frequent contact with associates at all levels within all departments of the organization.
External: Continual contact with guests and visitors.
SUPERVISORY RESPONSIBILITIES: Responsible for the direct supervision of approximately eight associates.
SUPERVISION RECEIVED: Operates independently with supervision received from the Housekeeping Manager. May review major or unusual decisions with Housekeeping Manager.
EDUCATION: A High School education or equivalent is required.
EXPERIENCE: A minimum of one year supervisory experience in a housekeeping or a customer focused environment is required.
SKILLS AND REQUIREMENTS: Must possess excellent interpersonal, communication, delegation, problem solving, and people management skills. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary.
WORKING ENVIRONMENT:
1. Work Conditions: The majority of position responsibilities are performed on the gaming floor and within other Lake of the Torches Resort Casino properties as designated with exposure to differentials in temperature.
2. Exposure to Hazards: May be exposed to situations where hazardous chemicals, spills, wet floors of guest behaviors may create undesirable conditions.
3. Physical Requirements: Must be able to walk, sit, stand, bend or lift for extended periods of time. Must be able to operate housekeeping machinery for extended periods of time.
BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Shift Supervisor to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance.
OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions. - 22 Days Ago
Casino Housekeeping Supervisor
- Lake of the Torches Resort & Casino
-
Lac Du Flambeau, WI
FULL_TIME
- DESCRIPTION OF DUTIES: The primary responsibility of this position is to supervise and manage the activities of housekeeping department staff and assist in the management of all housekeeping departmen...
- 10 Days Ago
Site Supervisor - Guest Relations
- GardaWorld Security Security Services US
-
Milwaukee, WI
FULL_TIME
- : GardaWorld – Security Services Security Officer – Now Hiring! You’ve got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we’re hiring! Every day is ...
- 13 Days Ago
Guest service
- Potawatomi Hotel & Casino
-
Wabeno, WI
FULL_TIME
- Starting at $ per hour Requires flexibility to work first and second shift Perform the daily operations of Guest Services under the direction of the Guest Services Supervisor. Consistently provide exc...
- 24 Days Ago
Guest Services Supervisor (LTE) - NEW Zoo
- Brown County
-
Green, WI
OTHER
- The Guest Services Supervisor in the Guest Services department interacts with Zoo guests daily. Delivering a great guest experience is the #1 priority of the department. To deliver a superior guest ex...
- 29 Days Ago
Guest Services Supervisor (LTE) - NEW Zoo
- Brown County, WI
-
Green, WI
FULL_TIME
- Job Summary The Guest Services Supervisor in the Guest Services department interacts with Zoo guests daily. Delivering a great guest experience is the #1 priority of the department. To deliver a super...
- 29 Days Ago
Guest Services Supervisor - Casino jobs at Popular Companies
Guest Service Coordinator
- CWS CORPORATE LEASING LLC
-
Raleigh, NC
- Job Description Job Description Temporary Living. Lasting Impressions. A corporate apartment is rented to an individual ...
- 4/26/2024 12:00:00 AM
Guest Services Coordinator
- Addison Group
-
Miami, FL
- Job Summary: The Guest Services Coordinator is responsible for providing exceptional customer service and support to cli...
- 4/25/2024 12:00:00 AM
Guest Services Coordinator
- Van Michael Salon
-
Atlanta, GA
- Job Description Job Description Van Michael Salon, the largest Aveda in the world is seeking Guest Services Coordinators...
- 4/25/2024 12:00:00 AM
Guest Service Coordinator
- Autumn Lake Healthcare at Spa Creek
-
Annapolis, MD
- Autumn Lake Healthcare at Spa Creek - Join our wonderful team as a Guest Service Coordinator today! Autumn Lake Healthca...
- 4/24/2024 12:00:00 AM
Guest Services Coordinator
- Campmtcrags
-
Calabasas, CA
- ** 11-190 - Guest Service Coordinator - CAS/Mt. Crags Camp** **Job Category****:** Ministries & Related Programs/Youth P...
- 4/24/2024 12:00:00 AM
Guest Services Coordinator
- Worley Wax LLC
-
Saint Petersburg, FL
- Job Description Job Description PRIDE WAX is growing! We are seeking a Guest Services Coordinator to become a part of ou...
- 4/23/2024 12:00:00 AM
Corporate Guest Services Coordinator
- Top-Ranked Firm
-
Los Angeles, CA
- Job Description Job Description Corporate Guest Services Coordinator LOCATION: Los Angeles, CA THE ORGANIZATION: Top Ran...
- 4/23/2024 12:00:00 AM
Guest Services Coordinator
- Addison Group
-
Miami, FL
- Job Summary: The Guest Services Coordinator is responsible for providing exceptional customer service and support to cli...
- 4/22/2024 12:00:00 AM
About Wisconsin
Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast.
With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$41,845 to $59,756
Most Popular Cities in Wisconsin for Guest Services Supervisor - Casino Jobs
What does a Guest Services Supervisor - Casino do?
Guest Services Supervisor - Casino in Augusta, GA
Atlantis Casino Resort Spa has opened a new Guest Services Manager.
February 04, 2020
Guest Services Supervisor - Casino in Dayton, OH
Supervises Guest Service Representatives at Front Desk for the purpose of completion of duties, performance up to standards, giving direction, and decision making.
February 10, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019