Head Teller jobs in Davenport, IA

The Family Credit Union offers excellent work/life balance along with excellent benefits. We are looking for a FT Teller with at least 1 year teller experience or 1 year of recent cash handling experience to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. Monthly incentives, excellent 401k matching.

Responsibilities

• Conduct dozens of credit union routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
• Assess customer needs and introduce new products and services (credit cards etc)
• Make sales referrals, suggest alternate channels and cross-sell products and services.
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction.
• Comply with regulatory requirements.
• Manage risk in every transaction and detect fraudulent transactions to prevent losses.
• Resolve customers’ issues and provide relevant information.

Skills

• Proven working experience in banking, credit union, or financial services.
• Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, cash recyclers).
• Strong communication and time management skills
• Customer satisfaction-oriented
• Detail oriented
• Attention to detail and mathematical skills.
• Excellent sales skills
• Bilingual Spanish/English is a plus

Job Type: Full-time

Pay: $30,000.00 - $33,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Gym membership
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• teller: 1 year (Preferred)
• Cash Handling: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person