Head Trainer jobs in Richmond, VA

The Deli Trainer plays a key role in developing new customer relationships while maintaining service levels with existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and excel working both independently and as a member of a team.

Essential Functions

• Complete 1-on-1 training with customer employees including exceptional customer service, product knowledge, product pairings, slicing technique, etc.Itemized check-in of delivered goods with a customer representative
• Complete bi-weekly customer inventory
• Create bi-weekly orders based on established inventory levels
• Pull credits, create out-of-date memos, and issue customer credits
• Complete merchandising resets and recommend opportunities for cross-merchandising
• Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges
• Build awareness of our premium delicatessen products by engaging consumers through product sampling
• Complete additional activities or special projects as assigned

Minimum Requirements

Job Requirements

• High school diploma or equivalent; including basic math and reasoning
• Ability to speak and read English
• 3 years of experience in customer service, sales, warehouse, or similar role
• Basic computer skills
• Must have 3-4 years of experience in Deli Operations
• Slicer use, maintenance, and cleaning
• Deli scale operation and sanitation
• Proper slicing technique, product wrapping, and handling

Physical Requirements

• Ability to stand for a minimum of 4 hours
• Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
• Ability to lift or carry objects weighing up to 50 lbs; push or pull objects up to 600 lbs.
• Ability to work in a refrigerated/freezer environment

Training and Certification Requirements (provided)

• Product knowledge and customer service
• Company history
• ServSafe certification

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: On the road