Health System Specialist jobs in Erie, PA

Position: Director of Centralized System Access

Type: Full-Time

Location: Erie County

Description:
The Director of Centralized Access will lead the establishment and management of a centralized intake, referral, scheduling, and resource center for LECOM's Behavioral Health service line. This center will serve as the primary access point for children and adults seeking behavioral health services in the LECOM Behavioral Health footprint.

The Director will oversee the development and implementation of efficient service delivery processes, ensuring seamless coordination between patients, providers, and community resources. This role requires a strategic leader who can work independently with minimal day-to-day oversight, collaborate effectively with internal teams and external partners, and drive initiatives that enhance access to behavioral health services. The team will also help callers get connected with appropriate health insurance providers.

This position is grant-funded through September 2029. Continued employment is contingent upon the availability of funding and/or positions within the service line.

Responsibilities:

• Lead the creation and implementation of a centralized intake, scheduling, and connection point on the referral pathway, through both phone and website chat.

• Refine, create, and implement policies, procedures, and protocols for intake, assessment, referral, and scheduling processes.

• Facilitate seamless connections for individuals seeking appropriate behavioral and developmental health services, internal and external resources, and ensuring efficient establishment of care.

• Oversee daily operations of the center, ensuring service delivery meets the highest standards of efficiency, effectiveness and customer service in scheduling appointments, making referrals, and identifying patient resource needs.

• Oversee the centralized scheduling phone line, online resource center, and chat services to ensure efficient patient access.

• Recruit, train, and supervise a team of Patient Access Coordinators who assess needs, provide resources and connect clients with appropriate care and/or resources.

• Ensure team members are knowledgeable about policies, procedures, and best practices.

• Serve as a co-lead on the Systems and Stigmas team for Erie County Project LAUNCH, which will develop and implement a plan to improve coordination and collaboration across child and family-serving systems and programs and reduce services-seeking stigma within Erie County.

• Build and maintain strong relationships with internal and external service providers to enhance referral pathways, bolster resources for center callers, and ensure smooth transitions for patients.

  
  

Requirements:

• A master?s degree in a health care related field with two (2) to three (3) years of supervisory experience

OR

• A bachelor?s degree in a health care related field with five (5) years of supervisory experience will be considered in lieu of a master?s degree.

  
  

Additional Requirements:

• Strong leadership skills with the ability to motivate and guide large teams.

• Able to communicate clearly and professionally, both verbally and in writing.

• Strong analytical, problem solving, decision making and time management skills.

• Ability to multi-task and appropriately prioritize responsibilities in a fast-paced environment, with strong focus on attention to detail, and excellent communication skills.

• Excellent interpersonal skills with the ability to provide constructive feedback to staff.

• Knowledge of children and adult mental health services within Erie County and surrounding region.

  
  

Why join the Achievement Center of LECOM Health?

Compensation: ACLH offers a competitive salary based upon experience.

Time Off: 8 Paid holidays in addition to generous vacation, sick, and paid time off.

Professional Advancement: Professional development opportunities and dedicated training budget.

Benefits:

Medical Insurance

• Home Host option* ? waived co-pays and deductibles when utilizing LECOM physicians and Millcreek Community Hospital.

• When using the Home Host benefits, all copayments and deductibles are waived with the exception for advanced diagnostics, certain types of therapy, durable medical equipment, infertility treatment, transplants, and certain surgical expenses.

Highmark BC/BS Medical Insurance

• Employee only coverage costs only $55/month and family is only $270/month!

Dental Insurance

• BAI Insurance

• Employee coverage is only $10/month and Family coverage is only $27.20/month.

Vision Insurance.

Life Insurance, Long-Term Disability and AD&D are provided at no cost to you.

Various other elective benefits are available such as Identity theft protection, Short- Term Disability, travel insurance, pet Insurance, etc.

Employee Assistance program (EAP).

Employee Referral program.

Retirement:403(b) Savings Plan enrollment with company match up to 6% of your pay after one year of employment.

• Returning employees may take advantage of the retirement match immediately or earlier than one year.

Wellness:No cost Employee Assistance Program, discounted membership to LECOM Wellness Center, and a dedication to work/life balance.

Student Loan Forgiveness: We are a recognized 501(c)(3) nonprofit which qualifies for Public Service Loan Forgiveness (PSLF) program.

Bilingual individuals are encouraged to apply.

The Achievement Center of LECOM Health commits to further living our values of inclusion and compassion and to strengthening policies and practices that better demonstrate social responsibility, diversity, inclusion equity, and cultural humility. We are committed to continuously listening, learning, and growing. We believe that an informed, diverse, and representative workforce will help everyone achieve more and do better.

We are an Equal Employment Opportunity employer, and we do not discriminate against any employee or applicant because of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.