Helpdesk Technician jobs in Boulder, CO

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Helpdesk Support Analyst (II)
  • Bennett Thrasher
  • Boulder, CO FULL_TIME
  • At Bennett Thrasher, we offer the expertise and opportunities of a large accounting firm, while providing a commitment to culture and a family-like work atmosphere. By joining our firm, you’ll have immediate opportunities to collaborate on meaningful work with clients in a variety of industries and work together with other associates across practices. You’ll not only be able to dive into challenging projects with a diverse set of clients, you’ll also have opportunities to participate in firm activities that reflect your individual passions; from our Business Resource Groups to the BT Foundation.

    We work hard to help our clients solve challenges, but we also believe in taking time for what matters and offer benefits for you that reflect this mindset. We offer a competitive benefits program that includes generous vacation time, exceptional opportunities for growth and flexibility in both our dress code and work model. Apply today to learn more about how you can excel in a career with Bennett Thrasher.

    Bennett Thrasher has an opening for an IT Support Analyst (II). The person will be reporting to the Helpdesk Administrator, the IT Support Analyst (II) will serve as a member of the IT Help Desk team providing courteous and expert technical support to all Bennett Thrasher’s team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. This position will require the ability to multitask among several duties including but not limited to installation, troubleshooting and resolving technology issues on various hardware and software, Windows operating systems, prioritizing support requests, and performing ticket documentation. The analyst will work collaboratively with other members of the Help Desk team to ensure tickets are being worked and closed within acceptable timelines.

    Responsibilities

    • Offer first-line technical assistance and support to end-users via phone, email, or in person. Troubleshoot and resolve hardware, software, and network issues efficiently and effectively, including escalated ticket from Helpdesk Analyst 1.
    • Utilize ticketing systems to log, track, and prioritize support requests. Ensure timely resolution of incidents and service requests according to established service level agreements (SLAs).
    • Analyze user-reported problems to determine root causes and implement appropriate solutions. Document troubleshooting steps and resolutions for future reference.
    • Ensure/Identifying mass issue are reported to Helpdesk Administrator and proper IT Teams members are engaged following our Incident response policy.
    • Maintain accurate records of support activities, including incident details, resolutions, and user communication. Contribute to the development and enhancement of knowledge base articles and support documentation.
    • Install, configure, and maintain desktops, laptops, printers, peripherals, and software applications. Conduct software updates, patches, and installations as required.
    • Collaborate with other IT teams and departments to streamline support processes and improve overall service delivery.
    • Assist users in understanding and utilizing IT resources effectively. Provide guidance on software applications, system functionalities, and best practices to enhance user productivity.
    • Assist in innovating new processes and procedures to better assist the day-to-day operations of the helpdesk, driving efficiency and effectiveness in support delivery.
    • Stay informed about emerging technologies and industry trends, proactively identifying opportunities for improvement and innovation within the helpdesk environment.
    • Participate in strategic planning initiatives and projects related to IT service management and support optimization.
    • Demonstrate a customer-centric approach in all interactions with end-users. Provide friendly, professional, and empathetic support to ensure a positive user experience.
    • Adhere to organizational policies, procedures, and security standards. Ensure compliance with regulatory requirements related to data protection, privacy, and IT governance.
    • Perform additional duties and responsibilities as assigned by the Helpdesk Supervisor or IT management.
    • Experience making decisions in a fast paced, dynamic work environment.
    • Proficiency in current processes and core IT-owned tools, demonstrating mastery in navigating and utilizing these systems efficiently.
    • Exceptional ability to communicate effectively, employing de-escalation techniques and maintaining a calm, professional demeanor in challenging situations. Possesses a problem-solving resolution mindset, capable of addressing issues promptly and effectively.


    Qualifications

    • Bachelor’s degree in Information Technology or computer related field preferred. Equivalent combination of training and experience acceptable
    • Minimum of 3 years hands-on systems support in a Windows‐based computing environment
    • 2 years of experience supporting a staff of 50 or more people
    • Resourceful and innovative problem-solving abilities
    • Experience supporting remote users
    • Experience with the Microsoft Office 365 suite
    • Experience supporting collaboration platforms such as Microsoft Teams and Zoom
    • Knowledge of Active Directory administration
    • Ideal candidate has current CompTIA A , Network , Windows 10, and/or O365 certification
    • Experience working in a public accounting, legal or other professional services firm is a plus
    • Must be able to work extended hours during tax season or when required to complete projects (this would include but not limited to being in the on-call rotation)
    • Work toward the following certification: MS-900/102, Microsoft 365 Certified: Administration, AZ-900, CompTIA Network


    The salary range for this position in Denver, CO only is between $60K - $70K.

    Bennett Thrasher is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law

  • 6 Days Ago

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Technician
  • QAS MANAGEMENT COMPANY INC
  • Longmont, CO OTHER
  • Job Details Job Location: GT1009 - Longmont, CO Position Type: Full Time Salary Range: Undisclosed Description$17/hour-GT1009- 1061 S Hover Rd, Longmont, CO 80501 Quality Automotive Services, a Valvol...
  • 4 Days Ago

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Technician
  • QAS MANAGEMENT COMPANY INC
  • Grand Junction, CO OTHER
  • Job Details Job Location: GT0001 - Grand Junction, CO Position Type: Full-Time/Part-Time Salary Range: Undisclosed Description$15.50/hour-GT0001- 2444 Patterson Road, Grand Junction, CO 81505 Quality ...
  • 5 Days Ago

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Technician
  • FedEx Freight
  • Grand Junction, CO FULL_TIME
  • POSITION OVERVIEW:To provide timely, quality, and cost-effective repair and maintenance for vehicle fleet including tractors, trailers, forklifts, and other equipment that requires preventive maintena...
  • 6 Days Ago

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Technician
  • Big O Tires
  • Craig, CO FULL_TIME
  • The role of the Big O Tires Technician is to inspect, diagnose, prepare, estimate, repair and install mechanical services including brakes, driveline suspension systems, wheel alignments and oil chang...
  • 7 Days Ago

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Technician
  • Big O Tires
  • Louisville, CO FULL_TIME
  • The role of the Big O Tires Technician is to inspect, diagnose, prepare, estimate, repair and install mechanical services including brakes, driveline suspension systems, wheel alignments and oil chang...
  • 8 Days Ago

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0 Helpdesk Technician jobs found in Boulder, CO area

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Help Desk Technician
  • Bison Oil & Gas IV, LLC
  • Denver, CO
  • Summary The Help Desk Technician candidate will be responsible for providing technical support and troubleshooting assis...
  • 12/13/2024 12:00:00 AM

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Help Desk Technician
  • DecisionPoint | Cortek
  • Denver, CO
  • Overview: DecisionPoint is seeking a Help Desk Technician to provide end-user support to the Department of Interior, Bur...
  • 12/12/2024 12:00:00 AM

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IT Help Desk Specialist
  • Plante & Moran, PLLC
  • Denver, CO
  • Location: United States, Colorado, Denver Tech Center Make your mark. Plante Moran's technology services team has been a...
  • 12/11/2024 12:00:00 AM

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IT Helpdesk Technician
  • Alerio Technology Group
  • Denver, CO
  • Job Description Job Description About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 C...
  • 12/10/2024 12:00:00 AM

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Help Desk Technician I
  • GAMA-1 Technologies
  • Boulder, CO
  • Job Description Job Description Summary We are seeking candidates who have expertise relevant to providing exceptional t...
  • 12/10/2024 12:00:00 AM

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IT Support Technician
  • F2Onsite
  • Longmont, CO
  • Job Description Job Description Desktop Support Technician THIS ROLE WILL BE BEGIN IN LAKEWOOD AND THEN WILL BE MOVING T...
  • 12/10/2024 12:00:00 AM

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Help Desk Technician
  • Murphy Company
  • Thornton, CO
  • Help Desk Technician Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring an IT Help Desk Te...
  • 12/9/2024 12:00:00 AM

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Service Support Technician
  • CPS Distributors - Denver
  • Denver, CO
  • Pay range: $28 (depending on experience) CPS, a partner of Heritage LSG is seeking a skilled Central Control and Service...
  • 11/27/2024 12:00:00 AM

Boulder (/ˈboʊldər/) is the home rule municipality that is the county seat and the most populous municipality of Boulder County, Colorado, United States. It is the state's 11th most populous municipality; Boulder is located at the base of the foothills of the Rocky Mountains at an elevation of 5,430 feet (1,655 m) above sea level. The city is 25 miles (40 km) northwest of Denver. The population of the City of Boulder was 97,385 people at the 2010 U.S. Census, while the population of the Boulder, CO Metropolitan Statistical Area was 294,567. Boulder is known for its association with American fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Helpdesk Technician jobs
$48,116 to $58,635
Boulder, Colorado area prices
were up 2.3% from a year ago

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