Helpdesk Technician jobs in Florence, AL

We have an immediate opening for an Information Technology Helpdesk Technician at our client in  Florence, AL Headquarters location.  The ideal candidate will meet the qualifications below.  They will enjoy working in a fast-paced environment developing solutions and maintaining optimal efficiency of all systems assigned responsibility to manage.

Education & Experience:

·         Associates Degree in Technical Discipline Required; Experience Considered in Lieu of Degree

·         1 years of experience providing Help Desk Support for Information Technology Systems and Applications

Skills Needed:

·         Be innovative, positive, proactive, and readily embrace change

·         Proven experience in building and troubleshooting end-user computer systems

·         Proven experience with Microsoft Office troubleshooting and installation

·         Working knowledge of Microsoft Windows 10

·         Experience with installation and troubleshooting of desktop applications such as Adobe

·         Experience working with Helpdesk ticketing system such as Track-IT

Job Duties:

·         Reports to the Director of Information Technology

·         Perform day-to-day support, administration and problem resolution of user computer systems and desktop applications

·         Plan, prioritize and execute activity associated with incoming requests for support through the IT Helpdesk system

·         Maintain printers and peripheral computer equipment

·         Periodic travel to other offices for Helpdesk support will be required

·         Acquire hardware and software as required to meet business requirements

·         Interact with business representatives to maintain alignment of Information Technology with business requirements

·         Attend meetings and report activity progress within IT infrastructure organization

·         Keep current and up-to-date with computer operating system releases and desktop application versions

·         Recommend corrections for issues occurring on a repetitive basis

·         Provide courteous, complete and timely support for end users

·         Work well within a team environment and alongside external partners