Helpdesk Technician jobs in Glen Burnie, MD

CACI is seeking a Help Desk Support Technician who will provide technical support and aid all USCG Personnel (Military and civilian) with respect to information system support tickets. This on-site position is supporting a Coast Guard customer located at the Coast Guard Yard in Curtis Bay, MD.

What You’ll Get to Do:

• Act as first point of contact for installation, configuration, and troubleshooting of computers including laptops, docking stations, peripherals, and internal components (like RAM, HDD, etc.)

• Troubleshoot to determine problems for Windows operating systems and applications.

• Work on project teams with the customer and technical staff to complete base-wide projects or hardware modifications.

• Assist new users with account creation and workstation installation.

• Act as technical support liaison for new users checking in with the Coast Guard Yard.

• Conduct inter-unit check-in and check-out processes for new employees.

• Communicate with outside vendors over the phone and in-person to troubleshoot complex problems.

• Document ticket resolutions and hardware changes throughout the Coast Guard Yard.

• Participate in special projects as required.

More About the Role:

In your role as customer/telecommunications support you will:

• Support enterprise-wide logistics systems involving a wide variety of platforms, operating systems, applications, and desktop/laptop configurations.

• Identify and breakdown problems using structured problem resolution approaches.

• Work with network specialists, application developers and security specialists to prevent recurring problems.

• Manage request for and coordinate providing supporting documentation to aide procurement and installation of hardware and software.

• Perform customer support duties such as managing access to certain applications and assist in configuring workstations and applications.

• Maintain documentation and support online tracking of configuration management records to account for acquisition, use, transfer, and disposal of government property.

• Coordinate with other branch employees and Coast Guard telecom support personnel to provide services and correct problems.

• Monitor daily operations of telecommunication services.

• Evaluate the effectiveness of communication operations and services under various contingencies.

• Manage requests for and coordinate telecommunication services

You’ll Bring These Qualifications:

• Active Secret Clearance required.

• Typically requires bachelor’s degree or equivalent and 2-3 years related experience.

• Detailed understanding of troubleshooting methodologies.

• Experience troubleshooting Windows-based workstations, applications, operating systems, and peripherals (including printers and scanners).

• Requires organizational skills and the ability to document workload using Microsoft applications (Outlook, Word, Excel).

• Normal demands associated with an office environment.

• Ability work on computer for long periods and communicate with individuals by telephone, email and face to face.

• Able to lift 50 pounds.

• Requires strong communication and excellent customer service skills.

• Strong team-player able to engage in many different day-to-day tasks.

• Microsoft Certified Professional OR CompTIA A Certified Professional

These Qualifications Would be Nice to Have:

• CompTIA Security OR CompTIA Network Certified Professional

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is: