Helpdesk Technician jobs in Reno, NV

Purpose of Position:

Provide support for internal end users. In this role, you will provide maintenance of the computer desktop environment by resolving problems, analyzing requirements, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment.

Essential Duties and Responsibilities:

• Provide helpdesk support and resolve problems to the end user’s satisfaction, both on site and using remote tools such as Remote Desktop
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Troubleshoots problems using desktop remote control products where possible and documents all services provided
• Monitor the ticketing system for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Assign users and computers to proper groups in Active Directory
• Create/modify user accounts within Active Directory
• Performs other duties as required
• Accurately communicates pertinent information to create a work environment that lends itself to the best interest of departmental personnel and customer service
• Uses verbal and written communications to demonstrate a customer-focused attitude when dealing with customers
• Interacts with customers of IT services with a high degree of tact and diplomacy to promote a positive image of the IT department

Required Job Skills:

• Must be customer-focused, work well in a team environment, and provide quality service for the business client
• Must have very good phone etiquette
• Must have a technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows Platform

Computer Equipment and Software:

• Experience administering windows domains with technologies:
  • Active Directory
  • Server operating systems
  • Performance monitoring systems
  • Windows deployment Utilities
• Hands on ability with server equipment, client, and operating systems

Education and Experience:

Certification: COMPTIA A , COMPTIA Security , COMPTIA Network

Education: Associate Degree in related Information Technology field, or equivalent job experience for at least 1 year