Hotel Front Desk Agent jobs in Bryant, IN

● Ensure smooth and efficient operation of the Front Desk.

● Always greet every guest with a smile and ask what you can do for them.

● Provide superior guest service at all times. Ability to defuse and resolve potential and real challenges with guest issues. No guest should ever leave the hotel without wanting to return.

● Checking in guests, checking out guests. Reservations, guest inquiries, concierge services, billing/guest accounting.

● Preform the Guest “Courtesy Calls” and try to call as many guest as possible within 45 minutes after check in. Refer to courtesy call sheet.

● Handle all third party (OTA) reservations and check in procedures.

● Properly check in all CLC guest and post there stay on WebCheckinn.

● Exhibit leadership qualities in the absence of management. Front Desk Agent acts as Manager on Duty when Manager is not present.

● Work closely and harmoniously with all department heads within the property and with corporate personnel when required.

● Insure that all WNW policies are adhered to and provide resolutions when necessary.

● Work closely with sales managers when requested.

● Fill out Sales Lead sheets for potential business.

● Possess ability to deal with potential clients by being knowledgeable on hotel services and rates.

● Flexibility required when requested to work in cases of emergencies. Front Desk agent may be required to cover additional shifts when it is needed.

● Always wear appropriate uniform as prescribed by company policy and maintain personal cleanliness

● Maintain an active posture in total property operations and perform other duties as assigned by management.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel Guest Services: 1 year (Preferred)

Work Location: In person