Description

At Mereté, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.

Mereté is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

ASSISTANT GENERAL MANAGER

SUMMARY
Assist the hotel GM in planning, directing, and coordinating the operations of the hotel, including implementing policies and managing daily operations. Effectively manage the overall operations of the Front Desk. Effectively manage the work activities of the housekeeping personnel to ensure clean, orderly, and attractive rooms in the hotel. Effectively manage the overall operations of the Breakfast Area and personnel. Ensure all hotel associates are properly trained in guest service and safety procedures.

ESSENTIAL FUNCTIONS

• Assist the hotel GM in developing short- and long-term operating plans.
• Ensure compliance with hotel’s policies and procedures. 
• Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.
• Investigate and resolve guest’s quality and service complaints. 
• Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures. 
• Conduct performance evaluations. 
• Monitor payroll hours and reports. 
• Assign duties and inspect work. 
• Apply the company handbook and employment and labor laws in a fair and equitable manner.
• Coordinate with hotel GM and Maintenance in the repair and maintenance program as related to guestrooms and public areas. 
• Maintain lost & found log. 
• Completes reports paperwork (e.g., forecasts, annual budgets, actions plan) 
• Attends, as well as schedule and conduct, departmental meetings. 
• Reports any unsafe conditions immediately. 
• Complete all other duties assigned by hotel GM. 
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

PHYSICAL DESCRIPTION    

• Lift and carry average weight of 20lbs frequently, maximum weight frequently 50lbs.
• Standing/walking up to two miles per day on cement, tile, asphalt, and carpet.
• Reaching/overhead extension to pull items down.
• Pushing and pulling average weight frequently 
• 50lbs, maximum weight frequently 150lbs.
• Repetitive motions of bending, kneeling, stooping, and twisting.

WORKING CONDITIONS

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise. 
• Must adhere to Company safety standards and procedures. 
• Hearing, eye, hand protection as needed for equipment operation. 
• Exposed to computer printer noise, and telephone noise.

SUCCESS FACTORS

• Ability to manage according to employment laws in jurisdiction.
• Ability to plan and organize the work of others. 
• Ability to adjust schedule changes and cover shifts on short notice. 
• Able to work a variety of hours/shifts. 
• Effective time management (e.g., planning, prioritizing, delegating, directing)
• Effective communication, both verbal and written with associates, guests, and members of management. 
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.  
• Ensure prompt and courteous service to guests to ensure all guest experiences are superior. 
• Meets or exceeds productivity standards. 
• Ability to communicate with guests as well as team members. 
• Follow all safety procedures. 

Qualifications

• Associate or bachelor’s degree in hospitality management or business or 3 years of experience in hospitality industry, including at least 1 year in a supervisory role.
• Basic accounting knowledge (e.g., P&L statements, labor and cost control)
• Prior cash handling experience.
• Prior customer service.
• Experience working with computers and operating keyboards.
• Must pass criminal background check.
• Valid driver license with DMV Record acceptable to be insured driver on employer’s insurance policy.