Hotel Resident Manager jobs in Fort Myers, FL

WHO ARE WE?

Come join our dedicated team at South Port Square, a wonderful place to work! South Port Square is a 40-acre campus in Port Charlotte close to Charlotte Harbor and Punta Gorda and is one of Florida’s best kept secrets! You’ll join a team with a strong work ethic, with management and co-workers who want to make a positive impact on our residents’ lives. These extraordinary leaders and role models will help you craft a long, satisfying, and fruitful senior living career at South Port Square. For over 30 years, South Port Square has been addressing the growing needs of the retiring and senior communities. Today, South Port Square is one of twelve retirement communities in Florida managed by Life Care Services (LCS), the nation’s leading developer and manager of senior living communities. We continually strive to create an environment of trust and transparency by helping employees find a sense of purpose in their job and achieve their highest potential while providing hospitality to those who work and live at South Port Square. 

ABOUT THE ROLE:

The Resident Program Manager is responsible for the overall planning, coordination, and implementation of a wide and varied scope of activities and programs designed to meet the unique physical, emotional, and spiritual needs of residents through the community’s person-centered, activity-focused programming. Additionally, this position works closely with the community’s clinical team to promote open communication regarding the resident’s overall well-being.

Here are a few of the daily responsibilities of a Resident Program Manager:

• Manage and direct functions of the activities programming in the Skilled Nursing (SNF) and Assisted Living (AL)to include ongoing staff training and program implementation.
• Evaluate resident activity needs and works in collaboration with SNF/AL staff members to explore opportunities for the resident engagement and plan and schedule all daily activities based on individual needs and resident interest.
• Observe and evaluate performance of SNF/AL staff to ensure quality standards and services. Assist with interviewing, selecting, and training staff involved with providing activities.
• Coordinate and oversee recreation activities including current events, discussion groups, re-motivation therapy, sensory stimulation, cultural activities, religious services, special entertainment, out trips, special events, and one-on-one visits, as indicated.
• Provide education, training, and support groups on the topic of dementia and Alzheimer’s to staff and resident’s families.
• Evaluate programs, operations, and training to maintain the highest possible level of service delivery. 
• Greet new residents upon admission and orient them and their families to the programming aspects of the SNF/AL. 
• Coordinate family involvement in activities and special events.
• Complete each resident’s activity preferences. Ensure that the document is completed soon after moving in and is updated as needed.
• Ensure necessary supplies and resources are on hand for each program. Purchases and inventories supplies and equipment.
•  Direct volunteer activities in the SNF/AL, enlist their support and coordinate their efforts; provide orientation, training, and supervision of volunteers. 
• Maintain accurate documentation of resident’s progress and responses to program. 
• Review and address the concerns and suggestions of residents and family members and resolve customer service issues in a timely manner. 
• Embrace the person-centered care model that empowers staff to keep the individual at the center of the care planning and decision-making process. Ensure that residents are supported in achieving the highest level of physical, mental, and psychosocial well-being. 
• Participate on community committees as required. 16. Attend in service training and education sessions, as assigned. 
• Serve as Manager on Duty on scheduled late shifts and weekends. 18. Maintain appropriate confidentiality of information. 
• Behavior interventions and problem solving for SNF/AL residents.

Here are a few of the qualifications we need you to have:

• Associate degree preferred.
• Minimum of three (3) years of appropriate professional experience in geriatrics, recreation, or dementia care
• NCCAP Certification required.
• Knowledge of the principles and processes of providing customer service including customer needs assessment, meeting quality standards of services and the evaluation of customer satisfaction.
• Skill in active listening including, providing full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in creative thinking including developing, designing, or creating new ideas, relationships, or systems.

What We Offer:

• Work today, get paid tomorrow with DailyPay! South Port Square now offers DailyPay - a program that allows employees to access their earned income on demand, as it's earned.
• Benefits for full and part-time staff, including health, dental, vision, 401K and more!
• Fun, caring, inclusive work environment!

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu, and COVID-19 vaccine status. 

Full-Time

Salary: $43,680 per year, exempt

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer