Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Summary
The Resident Manager is responsible for the day-to-day management of the property including overseeing physical maintenance and upkeep, effectuating administrative and clerical tasks, maintaining positive resident relations and adhering to all applicable rules and regulations. This position requires strong leadership skills and an understanding of diverse populations. This position involves independent judgement and discretion including when and how to delegate responsibilities in order to properly manage the respective property. The Resident Manager must be able to analyze the respective property and determine what unique attributes it has to best manage the property.
The Resident Manager is expected to use their independent judgment and discretion to maintain BRIDGE Property Management Company’s high standards of professionalism and service in order to provide residents with a safe, well-managed living environment and to meet the company’s goals and objectives. The Resident Manager must also properly manage and supervise staff to ensure that property staff are responsive to the needs of residents and support resident interaction and retention.
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Location: Oakland, CA
BRIDGE Housing is an Equal Opportunity Employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. Pursuant to the California Fair Chance Act and Oregon’s House Bill 3025, we will consider qualified applicants with arrest and conviction records.
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