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MO-SSM Health Mission HillWorker Type:
RegularJob Highlights:
We have an exciting opportunity for a People Services Manager to join our team. Are you a strong relationship builder, innovator, and results driver? Are you passionate about making a difference in team member and leader experience? The People Services Manager will play a crucial role in overseeing our People Services and Employee Relations Shared Services functions. We are looking for someone who is not only a strong people leader but also a cultural and accountability steward to meet the various compliance requirements throughout our system. If you are a dynamic and driven individual who is ready to make a difference, we want to hear from you! Join our team as the People Services Manager and be a part of a mission to create a positive work environment for our team members and leaders at SSM Health.
This is a Hybrid Remote position requiring some regularly scheduled meetings at our St Louis headquarters.
Job Summary:
Manages the People Services team. Ensures process and knowledge base are consistently up-to-date and accurate for agents to be able to provide the most informative answers to their inquiries. Coaches and leads the team, including administration of all performance conversations and development plans for each team member. Oversees accuracy of metric and analytic reporting, including tracking of the function’s Service Level Agreements (SLA’s). Serves as liaison with Tier 1.5 leads on the team to develop strong coaching and training to new and existing agents. Provides strategic oversight to improve the employee experience with phone inquiries as well as complete ticket (AskHR) management. Coaches and mentors bi-annual ‘Together’ internship program.Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
EDUCATION
EXPERIENCE
PHYSICAL REQUIREMENTS
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
Department:
8714090033 HR Shared ServicesWork Shift:
Day Shift (United States of America)Scheduled Weekly Hours:
40SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.
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