Implementation Analyst jobs in Fort Wayne, IN

Job Description

• Implements complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, ongoing relationship management and maintaining client-specific operating procedures. Provides sales or consultative support to prospects or clients in select deals.
• Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation. May coordinate implementation work done by other staff.
• Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Advises staff on implementation operating procedures. May develop and maintain training materials and on-line demonstrations for product implementations. May provide end user customer training.
• Serves as an escalation point and independently resolves challenges regarding implementation issues raised by staff or client. Identifies/develops necessary solutions. Ensures positive ongoing client experiences.
• Manages multiple complex implementations simultaneously; reports progress relative to service level performance. Facilitates/coordinates internal and external stakeholder meetings for implementation projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Work Experience

Additional Job Description

Base Salary: Commensurate with skills and experience

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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