At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.
S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
Try new things, learn new skills and discover what you excel at all from Day One.
Job Description
Implementation Specialists are responsible for onboarding new customers onto TravelBank’s
solution. Responsibilities include : consultation to determine the best configurations for the
client’s business needs; configuring the software with and for the customer; working with
internal teams on complex technical integrations; tracking, managing and providing regular
updates on the progress of an implementation project; ongoing communication with client-side
and internal stakeholders throughout the process.
What you'll do :
Provide excellent customer service to your customers
Leverage your deep product expertise to share best practices on how your customers
may maximize value from their investment in TravelBank
Acquire technical product knowledge through training, self-directed research and testing,
and internal consultation
Lead client-facing kick-offs, requirement gathering sessions and configuration review
meetings
Partner with internal and external technical teams to coordinate custom integration work
Report on project status and blockers to Customer Success leadership during weekly
meetings
Train clients to a point where they are able to operate self-sufficiently and confidently on
TravelBank’s platform
Conduct webinars and group training sessions to onboard our smaller, more
independent customers
Share innovative ideas with peers and leadership on how to further enhance our thinking
and focus on operational efficiency and innovation
Cross-functionally collaborate with the Customer Success Management team to
understand the client needs and requirements to ensure a timely and complete
implementation process
What we're looking for :
3 years of implementation, customer success, or customer support experience
Meticulous attention to detail such as workflow and processes
Knowledge of accounting / finance systems (e.g., Netsuite, Sage, QuickBooks) and
accounting practices (e.g., monthly close, expense management, audit processes)
preferred. If the prior knowledge isn’t there, this role must have the drive and aptitude to
quickly get up to speed on core accounting concepts and processes.
Strong interpersonal skills including clear communication and collaboration; ability to
coach and train customers effectively
Competence and comfort presenting to C-level executives
tight timelines
Growth mindset with drive to continuously improve
Location Expectations
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .
Benefits :
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.
That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Our benefits include the following (some may vary based on role, location or hours) :
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Last updated : 2024-04-23
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