Implementation Specialist jobs in Mandan, ND

National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty consecutive years and we are looking for qualified individuals to join our Team. 

Overview: 

NISC is seeking an individual to join our Professional Services Division, implementing projects that allow utilities to utilize Smart Grid solutions.  This role consists of implementing the NISC Meter Data Management System (MDMS) and integrating utility specific Automated Metering Infrastructure (AMI) offerings with the NISC Customer Care and Billing (CC&B). You will play a pivotal role in ensuring the utilities successful incorporation and utilization of cutting edge technology for a smarter grid. We are seeking an individual with a strong customer focus, enjoys learning in a fast-paced environment, and can manage a high volume of short-term projects. 

Learn more about MDM here. 

Essential Duties: 

• Setup, configure, test and successfully integrate a 3rd party AMI system with the NISC MDMS.
• Clearly define and execute on each projects scope, expectations, and timelines with the customer. 
• Help define and workflow the equipment life cycle processes with each of the vendors and technologies utilized by the customer. 
• Lead the setup and testing of the automated reading process with the technology available to the customer, such as SFTP or Webservice. 
• Lead the setup and testing of the Validation, Estimation, and Editing (VEE) process within the NISC MDMS 
• Lead the analysis and mapping of reading data into the NISC MDMS 
• Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan.  
• Assist in validating and verifying the accuracy of converted data.  
• Assist and provide application support throughout the project lifecycle.  
• Assist with basic level conversion analysis.  
• Prepare Change Requests (CRs) and follow up through resolution.  
• Perform after hours call support as assigned.  
• Commitment to NISC’s Statement of Shared Values.  
• Other duties as assigned.  

Desired Experience:  

• Generally, requires 2 - 5 years of product usage or implementation experience. 
• Basic knowledge and experience configuring application(s) and testing functionality within the application(s) during an implementation 
• Basic knowledge and experience of utility CC&B, MDMS, and AMI systems for electric, water, or gas is considered a plus.  
• Basic level knowledge of the Utility or Telecom industries.  
• Basic level knowledge of Project Management processes and theory.  
• Basic verbal and written communication skills.  
• Basic level presentation and training skills.  
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.  
• Basic research and problem-solving skills with a strong attention to detail.   
• Basic level ability to organize and prioritize.  
• Basic level ability to set and manage internal and external Member/Customer expectations.  
• Ability to analyze data and draw meaningful business conclusions relevant to Project Management.    
• Basic level ability to demonstrate initiative and accountability.   
• Basic level ability to multi task and time manage.  
• Moderate level ability to demonstrate professionalism.    
• Basic level ability to troubleshoot.   
• Basic level understanding of change management best practices.  
• Basic level knowledge of Utility/Telecom software and software integrations.  
• Ability to travel as often as necessary to meet the goals and objectives of the position 

Desired Education and/or Certification(s): 

• Bachelor’s degree in a business-related field or equivalent experience preferred 

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.