Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We’re seeking an exceptional Center Manager for our service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction.
This is an exceptional opportunity for the ideal candidate who has a service and operations background in the automotive industry, is highly committed to delivering the best service experience to customers and can meet the position requirements listed below.
Management experience in an automotive environment is required.
Position Requirements:
Customer interactions, service, and satisfaction
Hiring and all aspects of good employee management
Service bay management
Inventory management, ordering, stocking
POS system maintenance
Safety & warranty prevention
Bottom-line profitability
Corporate owned facility with full benefits including Health Insurance.
What we offer: Competitive salary, Outstanding compensation package (including base salary, bonus plan, benefits), work environment, and the support, tools, and resources you need to run a successful operation.
Job Type: Full-time
Pay: $40,000.00 - $52,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Experience:
License/Certification:
Work Location: In person
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