Inbound Contact Center Manager jobs in Irvington, NJ

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Manager jobs

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Clerk 3 - Contact Center (NBOE)
  • Newark Public Schools
  • Newark, NJ OTHER
  • Position Type:
    Non Instructional - All Titles/Clerk 3
  • Date Posted:
    3/1/2023
  • Location:
    Communications -300


    • NEWARK BOARD OF EDUCATION
    HUMAN RESOURCE SERVICES
    765 BROAD STREET, NEWARK, NEW JERSEY 07102
    ROGER LEÓN, SUPERINTENDENT

    Clerk 3
    Contact Center

    (Pending availability of funds and Board of Education approval)

    The Superintendent invites qualified and interested persons to apply for the position of Clerk 3 at the Contact Center.

    This title is governed by the New Jersey Civil Service Commission (NJCSC). Note that the exam application period for this title has opened and closed. If a candidate is hired for this position, the candidate's appointment will be temporary pending the issuance of the NJCSC Certification List for this title.

    DEFINITION: Under direction, performs varied, complex clerical work involving the processing of documents in a variety of functions; takes the lead and/or performs the more difficult and complex clerical work; does other related duties as required. Positions in this title perform varied, complex clerical work requiring knowledge of the organization's rules, regulations, policies and procedures. Employees frequently exercise independent judgment and make decisions concerning processes to be followed, the appropriateness of the information to be processed, and the actions to be taken. Work is performed independently requiring minimal review upon completion.

    NOTE: Incumbents may be required to utilize keyboard equipment to input and/or retrieve information on a computer console, typewriter or other key entry device used by the agency. Keyboarding/typing duties may or may not be assigned depending on the needs of the employing agency. Incumbents are not expected to perform keyboarding/typing tasks with the speed and accuracy required of a Keyboarding Clerk

    NOTE: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

    QUALIFICATIONS AND SKILLS
    1. Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
    2. Two (2) years of experience in clerical work; one (1) year of which must have been performing duties at or equivalent to the Clerk 2 level.
    3. Preferred Secondary Language: Spanish, Portuguese, French or Haitian Creole.

    BASIC FUNCTIONS AND RESPONSIBILITIES
    1. Knowledge of office routines, equipment, and practices.
    2. Knowledge of organizational rules, regulations, policies, and procedures.
    3. Ability to comprehend established office routines and department regulations.
    4. Ability to organize assigned clerical work and develop effective work methods.
    5. Ability to take the lead over lower level clerical staff.
    6. Ability to assign work, instruct and provide on-the-job training to clerical staff.
    7. Ability to make simple arithmetic calculations and tabulations.
    8. Ability to understand, remember, and carry out oral and written directions.
    9. Ability to perform tasks accurately within prescribed time frames.
    10. Ability to work effectively with associates, superior officials, and members of the public concerned with the work of the department.
    11. Ability to sort, index, file, and pull varied types of materials using an established filing system.
    12. Ability to operate and perform routine maintenance on office machines and other equipment.
    13. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units after a period of training.
    14. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
    15. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known abilities. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
    16. Perform other duties and tasks assigned by supervisor.

    KNOWLEDGE AND ABILITIES
    1. Interprets and applies organizational rules, regulations, policies, and procedures.
    2. Receives, screens, reviews and verifies documents.
    3. May take the lead over clerical staff.
    4. May provide assignment, instruction, and on-the-job training to clerical staff.
    5. Reviews and checks assigned reports, applications, and other documents for corrections and completeness; refers the more complex problems to supervisor for resolution.
    6. Opens, time stamps, sorts, numbers, and distributes mail.
    7. Maintains prepared mailing lists.
    8. Sorts, indexes, and files checks, cash stubs, vouchers, requisitions and other materials numerically, alphabetically, or according to other predetermined classification, and maintains such files.
    9. Receives applications, documents, forms and fees; screens, sorts and assembles this information for further processing.
    10. May wrap packages for shipment by mail or express.
    11. Assembles materials for distribution.
    12. Hand stamps letters, papers, and other documents.
    13. Fills in and checks form letters, circulars, and forms as directed.
    14. Compiles information and/or numerical data.
    15. Provides information in person and over the telephone.
    16. May enter and/or retrieve information on a computer terminal.
    17. May occasionally perform keyboarding/typing duties, but not as the primary function of the position.
    18. Stores and distributes office supplies.
    19. Prepares and verifies payrolls and makes simple arithmetic calculations.
    20. Schedules administrative proceedings; may process requests for scheduling changes.
    21. May participate in the interviewing and training of new employees.
    22. Receives, logs in and reviews permit applications for completeness and accuracy; issues permit for construction, repair, installation, and demolition operations.
    23. Coordinates the scheduling of various activities for a park, recreational site, school district or other government entity.
    24. May transfer information onto forms, form letters, cards, envelopes, labels, charts and transmittals.
    25. When assigned to a court, prepares the docket (or schedule) of cases to be called and contact witnesses, attorneys, and other parties to collect or provide information; calls court to order, administers oaths to jurors, witnesses, court officers and others, announces postponements, and adjourns court; assists the judge both on the bench and in the chambers.
    26. When assigned to a tax office, computes and record tax payments.
    27. When assigned to a finance or tax office, may perform specialized clerical work involving the preparation and maintenance of assessment rolls and records.
    28. When assigned personnel duties, processes personnel action forms, maintains personnel records and gathers sensitive or confidential information or data.
    29. When assigned to a hospital, health care, or long-term care facility, may interview patients or relatives of patients to obtain admission information; performs other clerical functions involving the admission of patients.
    30. When assigned to a finance office, may perform specialized clerical work involving the cancelation of mortgages.
    31. When assigned to a Sheriff's Office, may perform specialized clerical work involved in the advertising and sale of real estate and chattel.
    32. Prepares reports or assists in the preparation of reports by gathering data, tabulating results, and/or preparing charts.
    33. Operates various types of office and mail processing machines such as a keyboard equipment, calculators, computer printers, sorter, photo-copier, fax machine, stamping machine, labeling machine, etc.; may perform simple maintenance tasks such as adding toner, paper or changing ribbons.
    34. Maintains records and files.
    35. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

    REPORTS TO: Department Head

    SALARY, EMPLOYMENT PERIOD AND UNION AFFILIATION
    1. Salary: $52,591 - $57,991
    2. Employment Period: Twelve (12) Month
    3. Union Affiliation: Local 617

    HOW TO APPLY
    Newark Board of Education only accepts electronic applications.

    OPENING AND CLOSING DATE
    Opening Date: March 1, 2023
    Closing Date: March 10, 2023 or until filled

    THE NEWARK BOARD OF EDUCATION IS AN
    EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
  • 14 Days Ago
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Physical Therapist Center Manager
  • Kessler Rehabilitation Center
  • Cedar Knolls, NJ FULL_TIME
  • Overview Kessler Rehabiliation Center Outpatient Location: 99 Ridgedale Avenue Cedar Knolls, NJ Position: Physical Therapist Center Manager Status: Full-Time ** MUST have at least 3 years experience a...
  • 19 Days Ago
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C
Data Center Security Manager
  • CoreWeave
  • Weehawken, NJ FULL_TIME
  • CoreWeave is a specialized cloud provider, delivering a massive scale of GPU compute resources on top of the industry’s fastest and most flexible infrastructure. CoreWeave builds cloud solutions for c...
  • 6 Days Ago
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H
Asst. Tech Center Manager
  • Hosokawa Micron Powder Systems
  • Summit, NJ FULL_TIME
  • Responsibilities Responsible for the management and training of Test Center personnel through clear communication and specific direction Manage scheduling and overseeing of all Test Center activities ...
  • 20 Days Ago
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H
Asst. Tech Center Manager
  • Hosokawa Micron Powder Systems
  • Summit, NJ FULL_TIME
  • Responsibilities Responsible for the management and training of Test Center personnel through clear communication and specific direction Manage scheduling and overseeing of all Test Center activities ...
  • 20 Days Ago
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Business Center Assistant Manager
  • PNC
  • Millburn, NJ FULL_TIME
  • Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
  • 1 Month Ago
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0 Inbound Contact Center Manager jobs found in Irvington, NJ area

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Office Manager
  • FYZICAL Therapy and Balance Centers
  • New York, NY
  • Job Description Job Description FYZICAL Therapy and Balance Centers, the country's leading health and wellness provider,...
  • 5/17/2024 12:00:00 AM
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A
K9 Handler Explosive Detection
  • Allied Universal
  • Newark, NJ
  • K9 Handler Explosive Detection Newark, New Jersey Position Type Full Time Req ID: 2024-1181244 Job Priority Field ID Non...
  • 5/17/2024 12:00:00 AM
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Client Executive - Media & Entertainment
  • World Wide Technology
  • Newark, NJ
  • Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients ...
  • 5/17/2024 12:00:00 AM
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S
Customer Service Representative
  • South Jersey Industries
  • Union, NJ
  • Position Summary **Please note, this position is not for immediate hire, rather it is for pipelining purposes for our Cu...
  • 5/17/2024 12:00:00 AM
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C
Manager, Customer Experience
  • Cond Nast
  • New York, NY
  • Cond Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consum...
  • 5/16/2024 12:00:00 AM
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M
Call Center Representative - Work From Home>
  • MedMetrix
  • Union, NJ
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 5/16/2024 12:00:00 AM
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A
Canine Handler Explosive Detection
  • Allied Universal
  • Newark, NJ
  • Canine Handler Explosive Detection Newark, New Jersey Position Type Full Time Req ID: 2024-1159134 Job Priority Field ID...
  • 5/13/2024 12:00:00 AM
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P
PT Customer Experience Representative - Work From Home>
  • Protecht
  • Union, NJ
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Customer Experience Rep you'll: Serve as t...
  • 5/13/2024 12:00:00 AM
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About Irvington, New Jersey

Irvington is a township in Essex County, New Jersey, United States. As of the 2010 United States Census, the township had a total population of 53,926, having declined by 6,769 (−11.2%) from the 60,695 counted in the 2000 Census, which had in turn declined by 323 (−0.5%) from the 61,018 counted in the 1990 Census.[21] According to the United States Census Bureau, Irvington had a total area of 2.930 square miles (7.589 km2), including 2.928 square miles (7.584 km2) of land and 0.002 square miles (0.005 km2) of water (0.07%). The Elizabeth River (New Jersey)|Elizabeth River]] runs through the ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$98,498 to $141,417
Irvington, New Jersey area prices
were up 1.6% from a year ago
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What does an Inbound Contact Center Manager do?

Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency.  Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019