Inbound Contact Center Manager jobs in Muskogee, OK
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
- AMERICAN HERITAGE BANK
-
Sapulpa, OK
OTHER
-
Job Details
Job Location: Sapulpa Main Bank - Sapulpa, OKPosition Type: Full TimeSalary Range: UndisclosedTravel Percentage: NoneCONTACT CENTER AGENT - BILINGUAL
Job Title: Contact Center Agent Department: Contact Center/33rd W Ave Branch
Starting Pay: $16.25
Job Summary:In our Contact Center we assist inbound callers with the following support issues: On-Call banking access, Internet banking questions and navigation, general account questions, stop payments, telephone transfers, debit card questions, increases & travel requests. We maintain and return customer calls on our after hour call center message center, and follow-up with customers & non-customer regarding website product inquiries. In addition, we answer general banking questions via our BANNO online chat feature.
Duties/Responsibilities:
- Assist customer by phone or in person with the following support issues: On-Call, Internet banking, general account questions, stop payments, telephone transfers, debit card questions, increases, and travel requests.
- Maintain and return customer calls on the after hour call center message center.
- Follow-up with customers and non-customer regarding website product inquiries.
- Answer general banking questions via our Banno online chat feature.
Extra or Additional Duties:
- Attends meetings as required.
- Answer switchboard for breaks, lunch, or absences.
- Training personnel, as needed.
- Complete monthly AHB Academy training courses.
- Performs additional duties as assigned by management.
Experience:
- 1 year Teller/Personal Banker or previous customer service experience required.
Qualifications
- 28 Days Ago
- RadNet
-
Tulsa, OK
FULL_TIME
- Job Summary The Director of Contact Center Operations (DCCO), based in Tulsa, Oklahoma executes RadNet's mission by providing leadership, direction and oversight of the Tulsa Contact Center management...
- 1 Month Ago
- Arvest Bank
-
Tulsa, OK
FULL_TIME
- Position is located at 4916 E 66th St N., Tulsa, OK Associate can be located anywhere in the Arvest footprint (AR,KS,MO,OK). External candidates may be able to work remotely after the initial 120 day ...
- 16 Days Ago
- Truity Credit Union
-
Bartlesville, OK
PART_TIME
- JOB SUMMARY This position must provide unsurpassed service experiences and build member relationships by effectively suggesting appropriate Credit Union solutions while answering member questions, res...
- 2 Months Ago
- Mazzio's LLC
-
Tulsa, OK
PART_TIME,FULL_TIME
- APPLY NOW! Inbound Call Center (Customer Service) RepsSeeking smiling faces for our winning team!Inbound Call Center experience preferred but not required.Growth opportunity for top performers!Schedul...
- 1 Month Ago
- Bailey Medical Center
-
Owasso, OK
FULL_TIME
- **This is an onsite role. Candidate must be able to work onsite at Bailey Medical Center in Owasso, OK*** Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management ...
- 3 Days Ago
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0 Inbound Contact Center Manager jobs found in Muskogee, OK area
- Envision Radiology
-
Tulsa, OK
- Envision Imaging is adding a PRN Patient Service Representative to our Tulsa, OK Locations! PRN (As-Needed) | Position P...
- 4/27/2024 12:00:00 AM
- Cherokee Nation
-
Tahlequah, OK
- Job Summary: The Patient Access Representative is responsible for collecting patient information, obtaining current insu...
- 4/26/2024 12:00:00 AM
- Cherokee Nation
-
Tahlequah, OK
- Job Summary: The Patient Access Representative is responsible for collecting patient information, obtaining current insu...
- 4/26/2024 12:00:00 AM
- Canadian Linen
-
Broken Arrow, OK
- ** Customer Support Office Specialist** **Job Category****:** Individual Contributor **Requisition Number****:** CUSTO01...
- 4/26/2024 12:00:00 AM
- Energy Partners, LLC
-
Broken Arrow, OK
- Customer Service Representative Missoula Energy Partners is recruiting a full-time position for a Customer Service Repre...
- 4/26/2024 12:00:00 AM
- Rotech Healthcare Inc.
-
Tulsa, OK
- OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
- 4/25/2024 12:00:00 AM
- House of Rohl
-
Tahlequah, OK
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/23/2024 12:00:00 AM
- Cherokee Nation
-
Tahlequah, OK
- Job Summary: The Patient Access Representative is responsible for collecting patient information, obtaining current insu...
- 4/23/2024 12:00:00 AM
About Muskogee, Oklahoma
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