Inbound Contact Center Manager jobs in Rogers, AR
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
Contact Center Specialist (FT)
- Wal-mart - Sam'sClub.
-
Bentonville, AR
FULL_TIME
-
What you'll do:
- Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
- Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
- Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
- Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Shift Schedule:- 7:00 AM to 3:30 PM CDT
Preferred Qualifications:- Departmental Payroll.
- Information Systems.
- Finance/Accounting.
- Bachelor's Mathematics.
- Bachelor's Finance / Accounting.
- Bachelor's of Information Technology.
- Bachelor's of Computer Programming.
- Business Management or Administration.
- Bilingual would be an excellent plus.
Minimum Qualifications:- Experience in contact center.
- Experience Microsoft Office.
- Bentonville or 50 miles away / flexibility to work onsite when required.
About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people. - 12 Days Ago
Center Manager
- Hopebridge
-
Rogers, AR
FULL_TIME
- We are looking for a full-time, center-based Center Manager to lead a passionate and energetic team focused on transforming the lives of children diagnosed with autism. In this role, you will manage a...
- 1 Month Ago
Store manager center
- Specialized Retail Midwest LLC
-
Bentonville, AR
FULL_TIME
- Assistant Store Manager - Bentonville Experience Center ABOUT SPECIALIZED JOB SUMMARY A critical member of the Specialized retail network, the assistant store manager balances excellence in retail ope...
- 1 Day Ago
Assistant Financial Center Manager
- Simmons Bank
-
Fayetteville, AR
FULL_TIME
- It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Simmons Bank is a dynamic regional community bank ...
- 5 Days Ago
Assistant Financial Center Manager
- Simmons Bank
-
Rogers, AR
FULL_TIME
- It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Simmons Bank is a dynamic regional community bank ...
- 1 Month Ago
Banking Center Manager
- First Security Bank
-
Springdale, AR
FULL_TIME
- First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational exc...
- 1 Month Ago
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0 Inbound Contact Center Manager jobs found in Rogers, AR area
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Rogers, AR
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/29/2024 12:00:00 AM
Customer Service Representative (DL)
- Goldschmitt and Associates Llc
-
Lowell, AR
- **Customer Service Representative (DL)** MOHELA DL Lowell, Arkansas Minimum Experience **Entry-level** Compensation **17...
- 4/29/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Fayetteville, AR
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/29/2024 12:00:00 AM
Greeter
- Walmart
-
Rogers, AR
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/28/2024 12:00:00 AM
Patient Service Representative
- Mercy
-
Rogers, AR
- We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and ex...
- 4/27/2024 12:00:00 AM
Mobile Associate, Store-in-Store - Retail Sales
- T-Mobile
-
Fayetteville, AR
- Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
- 4/27/2024 12:00:00 AM
Greeter
- Walmart
-
Lowell, AR
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/26/2024 12:00:00 AM
Customer Service Associate
- Iconma LLC
-
Springdale, AR
- Customer Service Associate Location: Springdale, AR Duration: 6 months With possible Contract to hire Description: Summa...
- 4/26/2024 12:00:00 AM
About Rogers, Arkansas
Rogers is located in Northwest Arkansas, United States, one of the fastest growing metro areas in the country. Rogers was the location of the first Walmart store, whose corporate headquarters is located in neighboring Bentonville. Rogers is a city in the Ozarks in Benton County. Daisy Outdoor Products, known for its air rifles, has both its headquarters and its Airgun Museum in Rogers.
As of the 2010 census, the city had a population of 55,964. In 2017 the estimated population was 66,430, making it the sixth-most populous city in the state. Rogers is part of the Fayetteville-Springdale-Rogers ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$78,973 to $113,384
Rogers, Arkansas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an Inbound Contact Center Manager do?
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When customers call a business on the phone for support, the call center is where they land.
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