INFORMATION TECHNOLOGY GENERALIST jobs in Monroe, LA

POSITION SUMMARY:

Our IT Infrastructure Specialist, with a focus on networking, will be required to implement and maintain data communication solutions both at the site level and between company locations. The candidate will perform analysis and identify bottlenecks or other inefficiencies to ensure long term effectiveness and reliability of the corporate network. They will be responsible for hardware/software maintenance and troubleshooting on a broad range of currently deployed network devices, as well as lead or assist in the facilitation of new services and new technology. In addition, the specialist’s time will occasionally be spent assisting Infrastructure Operations team members in other areas of focus (Hosting, Cloud), and act as a mentor for Technical Services staff on end user related issues. Strong interpersonal and written/verbal communication skills are critical.

DUTIES:

-Day to Day Operations Support Maintain/manage relevant systems

Documentation

Ticketing system

-Afterhours / Weekend escalation

Point of contact in case of system outages

-Travel to other Shawcor locations to provide on-site support, facilitate physical hardware assessments and implementations

-Lead or assist team on medium to large projects

-Assist and troubleshoot issues for end users

-Adhere to company safety and security policies, procedures

REQUIREMENTS:

• Minimum Community College Education
• Minimum 6 to 10 years related experience
• Minimum of 6-8 years Network Administration/Design experience - must
• Minimum of 3-5 years Public Cloud administration (Azure) - must
• Minimum of 3-5 years of experience working on an enterprise level operations team
• Previous experience managing multiple sites
• Previous experience with office365
• Network and relevant certification (CCNA or equivalent) - preferred
• Experience with Microsoft Servers & Domain certifications - preferred
• Experience working with High Availability environments
• Proven ability to work independently and as a team member
• Good communication (written and oral) and interpersonal skills
• Good organizational, multitasking, and time management skills
• Proven success in contributing to a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment
• Excellent communication (written and oral) and interpersonal skills