Information Technology Specialist jobs in Orlando, FL

Job details

Information Technology Specialist Internship
At ATN Health, we are looking for bright and experienced IT professionals to provide employee IT troubleshooting and office support. Working with a local and remote Help Desk team to deliver a high-quality user experience for your employees.
Experience:

• Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing ATN Health employees.
• Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.
• Provisioning and troubleshooting phone issues with our cloud-based phone system.
• End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones, Pads, etc.).
• Support local and network printers and other peripherals, VPN account creation, configuration, maintenance, administration, and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.
• Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support.
• Manage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets.
• Excellent organizational skills and the ability to manage several concurrent tasks.
• Other office IT duties as requested.
• Minimum 5 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.
• Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
• Ability to execute detailed procedures in accordance with ATN Health’s strict cybersecurity requirements.
• Basic ITIL problem management understanding and support ticket systems understanding.
• Basic office networking (switching and connectivity)
• Windows Active Directory (AD) administration experience is a plus.
• Support of multiple languages and keyboards a plus

• Professional development assistance
• Referral program

• Monday to Friday
• On call

• Commission pay.

• Orlando, FL 32807: Reliably commute or planning to relocate before starting work (Preferred)

• IT support: 2 years (Preferred)

Work Location: Hybrid remote in Orlando, FL 32807

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