Information Technology Support Specialist jobs in Philadelphia, PA

IT / Technical Support Analyst

Great opportunity for a mid-level IT/Technical Support Analyst to join a top-notch company! You will own onboarding of new employees and provide technical support to associates in our HQ as well as for remote employees. You will serve as the IT ambassador to HR and the liaison between HR and IT teams. Approx. 1/3 of your time will be spent on onboarding duties and 2/3 on user support. You will join the Service Desk team with nearly 10 associates.

This is a direct hire position in King of Prussia, PA.

This is a hybrid role; telecommute up to 2 days/week (for the first 30-60 days, you will work in-office 4 days/week for training purposes).

Perks/benefits: 401k, employee stock purchase plan, tuition reimbursement, and on-site gym.

RESPONSIBILITIES:

• Own onboarding of new employees. Provide tech support to associates (HQ & remote offices).
• Approx. 1/3 of your time will be spent on onboarding duties; 2/3 on user support.
• Provide 1st / 2nd level support & troubleshooting.
• Act as the IT ambassador to HR and the liaison between HR & IT teams.
• Provide technical support for all installed hardware & software, including workstations, networks, servers, business applications, & systems.
• Answer incoming incident tickets/calls to troubleshoot & resolve technical problems of minor to intermediate complexity, focusing on first-contact resolution.
• Fulfill & deliver user service requests.
• Perform MS 365 administration, including creating & deleting accounts, resetting passwords, adjusting permissions, & managing Exchange mailboxes.
• Translate successful incident resolution steps into Knowledgebase documents & repeatable processes.
• Configure, install, & support Windows 11, MacOS, & iOS hardware/software.
• Work with sr. support personnel & collaborate across IT teams to perform break/fix analysis involving troubleshooting, promptly correcting technical problems of medium complexity, determining when escalation is necessary.
• Assist with research/implementation of new technologies, including loading & prepping test equipment (for example, wireless networks).
• This position may require flexible, additional working hours during peak periods.

REQUIREMENTS:

• 2 to 8 years of technical support (mid level) with computer hardware & software
• Experience supporting MS Windows 11, AD, Exchange, and Office365
• Experience supporting collaboration/meeting platforms such as MSTeams or Zoom
• Solid foundational knowledge of networking & remote connectivity
• Experience developing knowledge base articles and technical documentation
• Proficiency in configuring and managing hardware and software using mobile device management systems (prefer Intune, Jamf, etc.)
• Proficiency in supporting and managing enterprise print services
• Strong hardware troubleshooting skills
• Excellent communication & customer service skills

PREFERRED:

• Bachelor's Degree in IT or related
• Intune
• SharePoint
• Entra
• Cisco Meraki

**W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship/Transfers**