Innovation Strategist jobs in Charleston, WV

Agent Pipeline is an industry-leading, award-winning, National Marketing Organization specializing in the Life and Health industry. Our core values of family, respect, service, partnership, and integrity lead the way, guiding us as we continue to grow and evolve. We are proud of our West Virginia roots, and even prouder of our employees who are the heart of Agent Pipeline.

Visit https://www.agentpipeline.com/culture to learn more about us!

We are looking to add an entry-level Innovation Assistant to our Marketing & Innovation team. The Innovation Assistant supports the Innovative Operations Manager with internal and external agent technology, and marketing operations support.

Essential Duties and Responsibilities include the following

• Oversees customer service and tech support on agent technology systems including but not limited to MedicareCENTER, LeadCENTER, and other proprietary technologies used by agents
• Assigns leads created by organic marketing campaigns, reassigns based on marketer request, and imports & assigns leads from call projects requested by leadership
• Runs reports requested from third-party systems including but not limited to CSG Actuarial and Discovery Data
• Prepares, scrubs, and imports data needed for systems including but not limited to Quickbase, MedicareCENTER, and LeadCENTER
• Supports Operations Manager with proprietary systems designed and built within Quickbase, including but not limited to infrastructure changes and documentation

Skills/Competencies

• Problem Solving - Identifies and resolves problems in a timely manner. Develops alternative solutions and works well in group problem solving situations.
• Quality Management - Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
• Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values.
• Confidentiality - Ability to respect the confidentiality of information acquired as a result of professional and business relationships and should not disclose any such information to third parties, coworkers, family, or friends without proper and specific authority unless there is a legal or professional right or duty to disclose.
• Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently.
• Professionalism - Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent.
• Dependability - Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.

Qualifications: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education and/or Experience:

• High School diploma or 1-2 years related experience and/or training, or equivalent combination of education and experience.
• Customer service experience preferred
• Systems infrastructure design experience and relationship data management
• The ability to work and thrive in a fast-paced, rapidly changing work environment
• Experience using QuickBase, SalesForce, Zapier
• Knowledge of Python programming language is a plus

Agent Pipeline is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person