Installation & Maintenance Technician jobs in Cleveland, OH

Job Overview:

We are seeking a dedicated Field Tech Associate who will play a critical role in ensuring the installation and maintenance of our internet services. This position is ideal for someone who can work independently, is self-motivated, and can handle all aspects of the job from start to finish. No prior industry experience is required, but candidates with relevant installation experience or certifications will be prioritized.

Responsibilities:

• Specialize in performing solo installations for residential customers and Multi-Dwelling Units (MDUs)
• Install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers
• Route cables and wiring on the exterior of buildings while maintaining a neat and discreet appearance to ensure minimal visual impact
• Operate a variety of power and hand tools safely and efficiently for installation and maintenance tasks
• Diagnose and resolve networking issues to ensure a reliable internet connection for customers
• Provide excellent customer service by addressing customer inquiries, explaining services, and ensuring customer satisfaction
• Maintain accurate records of installations, repairs, and service requests
• Adhere to safety protocols and guidelines to ensure a safe working environment
• Ensure that installations meet standards for quality and performance
• Collaborate with two-person teams as needed to support larger installations and meet business demands