We appreciate your interest in becoming part of our team! Although we do not have an immediate opening, we value proactive candidates like yourself who are looking to build a meaningful career with ASML. We will keep your application on file and confidential for future consideration. (Applying to a "future openings" posting does not guarantee employment.)
Introduction
ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market, and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches perform these tasks for the customers within the specific region.
As a CS On-site Project Leader, you are responsible for the operational management of EUV installations at customer sites. In this role you will use resources from CS Factory, local office CS team and other support organizations.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Job Mission
To Install leading edge lithographic systems, at the customer site, within specifications, on time, with quality exceeding the customer's expectations
Roles and Responsibilities
Your tasks consist of 3 main activities/phases:
1. Preparation phase
Manage the installation of facilities at the customer site.
Define and maintain safety protocols and standard operating procedures during Installations and have this reviewed by line management.
2. Execution phase:
Operational planning
Provide project planning with pre-defined milestones to the Project manager.
Convey key milestones to team members (ASML & 3rd party) and coordinate activities to achieve on-time completion.
Be the ambassador of the Customer Support Installations department.
Customer Interface
Interface with customer providing installation updates, escalation management, and coordinate customer related activities with project team.
Effectively communicate complex installation and technical details to customers.
Escalation management
Ensure the agreed escalation process is executed.
Take the lead in escalations that are beyond control of coordinators and team leads and implement methods and actions that prevent them from recurring.
Ensure that follow-up actions on reported issues and are on track by partnering with Veldhoven factory assigned coordinator(s).
Continuous improvement
Provide feedback during and at the end of the installation that will enhance future installations, taking costs and cycle time into account.
Provide performance feedback to line management
Provide feedback on PPM targets and suggestions to improve these targets (if needed).
Coach the team members
Coach the team members in maintaining a safe work environment.
Review the execution phase with the team members on a regular basis.
3. Reporting phase:
Daily progress
Daily reporting on project status during the installation.
Education and Experience
BS degree (Engineering, Metrology, Mathematics, Mechanical, Mechatronics, Electronics, (Applied) Physics) or equivalent experience.
Mechanical aptitude, and knowledge of electronics, semiconductor processes, and relevant software. Knowledge of safety procedures required.
Experience in a challenging environment with high tech products and complex processes.
Past experience of 5-10 years' work experience as a Project Leader or direct experience with EUV lithography.
Knowledge of semiconductor lithography preferred.
Skills
Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
Good rapport with people, analytical thinker, structured approach, process oriented, and excels in a dynamic environment.
Must be flexible, stress resistant, and able to work independent as well as in a team.
Good knowledge of the English language.
Excellent communication skills with ability to digest technical details into information that can be used to make business decisions, communicate with customers, and influence others.
Able to motivate, drive, steer and convince others at all levels of the organization.
Results driven.
Strong technical background and drive towards solutions.
Strong analytical skills.
Customer focus.
Good communication skills towards different levels.
Multicultural awareness.
Excellent English language skills in speech and writing.
Diversity and Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Other Information
Candidate must be willing to travel internationally for up to 3 months to while training for this position.
Initial training will require extensive travel for approximately the first year of employment, after training period concludes willingness to travel up to 25%.
EOE AA M/F/Veteran/Disability
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