Purpose: Lead the College’s integration of technology into instructional design, to include regular classroom delivery, media-assisted materials using internet and computer assisted instruction. Serves as instructional and technical support to faculty, staff, students and dual credit high schools.
Classification: Mid-Management, Non-Exempt/Bargaining Unit
Level: IV
Reports to: Chief Information Officer
Principal Working Relationships: Technology Services, Instructional Technology Committee, Faculty Peer Group, Faculty, Staff, Students Dual Credit High Schools, other college partners.
Major Responsibilities
- Coordinate the development of training plans and methodologies for faculty individually and in groups in instructional application of technology integration.
- Coordinate with faculty in designing, developing, testing and evaluating instructional applications of modern technology in their classrooms to improve instruction and provide opportunities for students to work on their own.
- Coordinate Sandburg Educational Network events.
- Coordinate the identification, evaluation, and recommendation of commercial and open source software packages for use by faculty in the classroom.
- Assist the Chief Information Officer with the planning of the Instructional Technology Committee and make periodic presentations of new technologies at the Instructional Technology Committee meetings.
- Coordinate the developing and delivering of technical training sessions and workshops.
- Research and develop integration practices for the use of multimedia software including, audio, video, web, animation, and photo to develop materials for online, hybrid, and face-to-face courses.
- Participate in the establishment of strategic initiatives and the assessment of the department’s key performance indicators.
- Developing instructional web and media-based interactive learning objects (tutorials, demos, training modules).
- Assisting in the development and maintenance of the department's web presence.
- Troubleshoot and support technical course design issues with faculty.
- Supporting an online learning management system, currently Moodlerooms.
- Communicate new updates, features, and tools implemented in the LMS and provide training and support as necessary.
- Collaborate with ILCCO course sharing.
- Develop integration practices and methodologies on existing and new teaching/learning technologies.
- Plan, coordinate, and deliver instruction for TechConnect.
- Work in conjunction with the Information Technology Services team in implementation of faculty technology initiatives.
- Other duties as assigned.
Assists With
- Provide the instructional and technical support services for the Branch Campus and dual credit schools.
- Technology issues initiated from calls, email and the Help Desk software system. Maintain records of completed and outstanding issues using this system.
- Provide support processes for all the distance learning systems including webinar software and hardware and Moodle for the Branch Campus. This includes:
- Primary liaison between the campuses to develop and initiate processes to promote student success
- Trouble-shooting equipment problems in classrooms and notifying appropriate personnel at other sites
- Maintaining the equipment in the webinar rooms
- Training faculty and students in the successful use of these instructional technologies.
- Provide assistance in the operation of desktop computers, peripherals, setup of new computers, restoring computers, adding memory, hardware components, installing software and computer updates and troubleshooting software and hardware problems.
Risk Management and Loss Prevention Activities
- Actively participate in and carry out activities in support of the college’s Risk Management Program in a capacity appropriate to this position.
- Monitor conditions, events, and circumstances present in the college operation to avoid potential torts or injuries to students, staff, or the general public, then communicate observations to the appropriate supervisor and/or Risk Management Committee.
- Maintain a working knowledge of the college’s emergency procedures and how to operate emergency phone systems; including internal/external call boxes.
Minimum Necessary Skills, Experience, and Educational Background
- Bachelor's degree or 120 semester hours college credit or specialized related training and four years related experience required.
- The ability to communicate successfully with clients of all ages, socio-economic status, sex, or race.
- Must possess organizational abilities and superior interpersonal, oral, and written communication skills.
- Broad knowledge of new methodologies, strategies and tools, including technologies that support engaged learning and the needs of students.
- Valid driver's license.
- Spanish or French proficiency preferred.
Physical Requirements to Perform Job Functions
- Basic dexterity skills (computer work, telephone, and other office equipment.
- Must be physically able to pack, lift, carry and transport equipment and materials as needed (20 lbs or less) and the ability to place work orders for anything over that limit.
- The specific motor skills and sensory perception to effectively interact with staff and students.
This is a security sensitive position and will require a background check as a pre-employment qualifier.