Review and supervise insurance billing, aging, and collection activity of assigned insurance collections staff members.
January 21, 2023
Manages resource planning, monitors workflows, oversees day-to-day operational activities and measures and reports on team productivity and individual performance while providing feedback and coaching for managers and non-managers to ensure a productive and engaged team.
January 27, 2023
Performs routine quality monitoring to ensure accuracy, timeliness and comprehensive content of information collected and documented to ensure reimbursement.
February 11, 2023
Supervises department staff, establishes and monitors performance measurements, defines training goals, competencies and ongoing education opportunities, and provides professional mentoring to associates to foster best practices, to improve productivity and to promote innovation in the workplace.
February 15, 2023
Actively involved in case management responsibilities on unique, large, and/or complex cases in an effort to aggressively move the case to completion.
February 18, 2023
Participates in the selection and hiring of Customer Services employees, performs regular performance management reviews, initiating salary recommendations and disciplinary action.
February 28, 2023
Demonstrates creativity in making change recommendations to the Manager and in supporting implementation of such change once approved.
March 15, 2023
Develops, supervises, and participates in departmental projects, workflow processes, policies and procedures in collaboration with internal stakeholders.
April 22, 2023
Demonstrated subject matter expertise in insurance company practices regarding reimbursement with the ability to translate knowledge into training, supporting performance excellence.
May 12, 2023