Intake Coordinator - Home Care jobs in Detroit, MI

Angles at Home Care

Case Care Manager

$37,000/yr - $44,000/yr · Salary - Full-time position

Position Summary:

We are seeking a Case Care Manager to join our home care team. As a Case Care Manager, you will coordinate caregiving services to assigned Clients. You will develop individualized care plans for your clients with the end goal of ensuring a healthy & positive in-home lifestyle supported by our caregivers that empowers client independence. Leading recruitment efforts, you will interview caregivers for current and new cases, set and manage the schedules, follow-up with caregivers, and manage office administration tasks.

Position is 40-45 hours a week average - 8AM to 5PM Monday through Friday - Some On-Call after Hours required.

About Angels At Home Care:

Since 2005, Angels at Home Care has been one of Michigan's leading in-home care agencies. We provide a full range of non-medical daily assistance living services. Family owned and operated, Angels At Home Care is first and foremost committed to the well being of our employees and clients, as we strive to provide the greatest level of care & service possible.

Key Duties & Responsibilities:

• Answer the main office phone during normal operating hours. On-call off hours on flexible rotation.
• Lead and manage recruitment initiatives, including calling leads, conducting interviews, hosting orientations, acquiring necessary documentation, and sending & confirming employee paperwork.
• Schedule and coordinate case shifts for clients and caregivers.
• Conducts screening and assessments to develop a comprehensive and individualized plan of care.
• Follow up with clients and families to ensure quality of service.
• Collaborates with co-workers and caregivers to allow for patients to overcome obstacles through impactful care coordination.
• Confirm accuracy of completed shifts for billing & payroll.
• Participate in team meetings and quality improvement initiatives.

Qualifications:

Education:

• Associates degree (required); Bachelor's degree (preferred) - Education may be supplemented with additional relevant experience.

Experience:

• Knowledge of customer service principles and practices (required).
• Care Coordination or similar quick to action account management (required).
• Scheduling and shift management (required).
• Employee recruitment, orientations, and hiring paperwork (required).
• Basic computer competency - including Windows Operating System, all Microsoft Office programs, Google Suite, and Zoom (required).
• Knowledge of WellSky Home Health Software, PandaDoc online documentation system, & GoTo phone and meeting system (preferred).

Skills:

• Fast-Paced Situations: Remaining calm and professional during peak busy-ness.
• Communication: Someone with interpersonal skills to provide excellent customer service.
• Client Management: Attentive to their needs and care services, and always putting them first.
• Confidentiality: Working in accordance with HIPAA and having respect for clients and their privacy.
• Time Management: Ability to complete multiple tasks on a daily basis and stay organized.
• Conflict management: Preemptively addressing problems before they evolve and the ability to face confrontation rationally and calmly.
• Effective Leadership: Responsible for your team of caregivers and their clients’ care and schedules.
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and entry
• Adaptability to change
• Initiative

Work Environment:

The Case Care Manager is a hybrid role, 2 to 3 days in-office at our Farmington Hills offices, 3 days remote. The Case Care Manager must be available and willing to be on-call in a rotation. This position may require occasional commutes in the Metro Detroit region on an on need basis for case assessments.

Benefits:

• Health Insurance
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
• 401K Matching

All new hires must provide proof of full vaccination against COVID-19, unless they have been granted a reasonable accommodation for medical reasons. If you are offered employment at Angels At Home Care, this requirement must be met by your date of hire, unless a reasonable accommodation is received and approved by Angels At Home Care.

Don’t meet every single requirement? At Angels At Home Care, we are dedicated to building a diverse and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Angels At Home Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Health insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Appointment scheduling: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Farmington, MI 48334: Relocate before starting work (Required)

Work Location: Hybrid remote in Farmington, MI 48334