Intake Manager jobs in Norwalk, CT

Family & Children’s Agency (FCA) is a nonprofit human service organization that is committed to increasing the social and emotional well-being of our clients – people throughout Fairfield County. Our Agency builds better lives by offering more than 30 programs that meet needs across all ages, delivering services to more than 13,000 people each year. Our clients reside primarily in Norwalk, Wilton, Darien, Westport, Weston, New Canaan, Stamford, and Greenwich. Our Home Care and Foster Care programs provide assistance to residents throughout Fairfield County, and the Adoption program is both nationwide and international.

Our Mission is to partner with individuals, families, organizations, and communities to build better lives.

FCA employees enjoy a wide array of benefits that make up our competitive compensation package. We are proud to offer generous employer contributions to our medical plans, continued education credits offered at no cost, annual tuition reimbursement stipend, employer paid Life & LTD policies, FSA and Dependent Care, 401K with a match and a generous vacation and time off policy to include Martin Luther King Jr Day and Juneteenth! We also offer employee discounts to multiple organizations, events and your cell phone plan. Our benefits don't stop there - we offer an EAP program, paid for CEUs and clinical supervision, summer Fridays and employee appreciation events along with wellness incentives and challenges!

The Intake Coordinator will be responsible for the coordination of all counseling intakes which are then presented to the Director of Behavioral Health. This position is also the liaison between the referral source and the insurance companies, obtaining all needed documentation for pre-authorization. This position will also provide administrative support to behavioral health programs and medical providers which will include but is not limited to scanning and uploading documents to electronic health record; calling providers/pharmacies to confirm prescriptions and obtain missing paperwork; uploading data into outside program databases.

The Intake Coordinator will provide daily coverage at the front desk and will also cover the front desk at other times when coverage is required. The Intake Coordinator must be knowledgeable about all agency departments and programs and able to appropriately direct calls, inquiries and visitors based on this knowledge.

This position is in-person 5 days a week from 9am - 3pm.

Responsibilities:

• Complete phone screenings and accept new referrals for behavioral health services
• Verify third party payer coverage on new intakes
• Maintain intake log
• Assign cases to clinicians in collaboration with the Director/ Program supervisors
• Panel new clinicians with insurances as needed; maintain up to date paneling for all licensed clinicians
• Generate reports as required
• Review and approve bills before mailing as assigned
• Assist in resolution of billing problems
• Assure compliance with established agency managed care contracts
• Initiate and maintain required internal and external managed care paperwork
• Complete a 30-day review on all new cases, providing a copy of the review to the Director of Behavioral Health and to the clinician
• Uploading data into outside program databases (DDAP, BMS, etc.)
• Filing for clinical charts, uploading documents into electronic health record
• Administrative support to psychiatrist and APRN scanning/uploading/contacting pharmacies/ calling clients/
• Maintain on going communication with Director of Behavioral Health and program supervisor(s) regarding intakes and assignments
• Attend meetings with behavioral health program leadership on a biweekly basis

Requirements:

• Bilingual, Spanish speaking required
• Excellent computer skills with Microsoft Suite
• Strong customer service skills
• Ability to multi-task and prioritize tasks
• Excellent verbal and written communication skills
• Must have dependable transportation
• Must have awareness of the cultural and socio-economic characteristics of clients served
• Must have working knowledge of managed care systems
• Must have computer skills

If you are interested in learning more about how you can join our talented group of diverse employees, please visit our website to view this job posting and apply. To learn more, visit our website and check out our opportunities!
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