Intellectual Property Support Manager jobs in Newton, MA

We are looking for a Member Support Advisor to join our team. As a Member Support Advisor, you will play a critical role in providing exceptional customer service and support to our members. You will be responsible for answering inquiries, resolving issues, and ensuring member satisfaction. This role requires excellent communication skills, a strong attention to detail, and a passion for helping others.

Responsibilities
Assist members with inquiries and continuously provide high-quality customer support through various channels such as email, phone, and chat
Resolve member issues by investigating problems, developing solutions, and escalating them when necessary
Maintain accurate member records and update account information as needed
Provide guidance and support to members on our platform's features, products, and services
Collaborate with other team members to share knowledge, find resolutions, and improve processes
Proactively identify opportunities to enhance the member experience and provide feedback to the management team

Requirements
Minimum of 1 year experience in a customer support or similar role
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
High levels of empathy, patience, and the ability to remain calm under pressure
Proficiency in using CRM systems and other customer support tools
Ability to multitask and prioritize responsibilities effectively
Strong attention to detail and accuracy in data entry and record management

Benefits
Competitive salary
Generous vacation and paid time off
Comprehensive health and dental insurance coverage
Retirement savings plan with employer matching
Opportunities for professional development and growth