Responsible for accurately posting payments and reconciliations with all governmental agencies (state, local, third party), capitations, patient payments and credit cards.
Processes all incoming and outgoing correspondence as assigned.
Helps facilitate interoffice communication on error and denial trends.
Accurately documents all activity in patient’s electronic account.
Responsible for handling, recording and accounting for all cash and checks received.
Maintains physical custody of cash during business hours and responsible for security of cash at all times.
Identifies payments made at rate of submitted charges and notifies Director.
Follows up on accounts with past due balances via phone, mail and/or in person.
Monitors and works all queues involving, but not limited to, collections, bad address, payment plans, etc.
Actively participates in payment recovery efforts when serving customer inquiries by obtaining patient payments on aged accounts.
Checks patient’s insurance and eligibility when necessary and rebills accounts.
Works with the Director of Revenue Cycle to ensure appropriate accounts are processed to collection agency.
Sends letters to patients based on status of account balance.
Calls patients who have upcoming appointments and outstanding balances. Attempts to set up payment plans and/or take payments.
Maintains daily logs of cash postings and other spreadsheets, as needed or requested.
Works with billing coordinators on maximizing efficiencies and workflow improvements.
Effectively communicates with patients regarding billing inquiries.
Adheres to HIPAA and confidentiality policies and procedures.
Seeks translation assistance for patients with disabilities, second language, etc. as needed to ensure the utmost in customer service and satisfaction.
Reviews company email on at least a daily basis in order to receive and address notifications and/or other pertinent information in a timely manner.
Any other duties as requested or assigned by the Director of Revenue Cycle Administration and/or other management representative.
May be required to travel to other UBMDIM location(s) dependent on company need.
Work hours may fluctuate depending on company/clinic needs.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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