International Sales Director directs and oversees and organization's international sales policies, objectives, and initiatives. Must stay current with international variances in cultural and legal issues as pertaining to sales. Being an International Sales Director requires a bachelor's degree. Typically reports to top management. The International Sales Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be an International Sales Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Description
Are you looking for a new challenge? Passionate about innovation? Want to work for a company that values integrity, teamwork and loyalty?
At LATICRETE International we are driven to be a top ten construction chemical company that still values family, diversity, collaboration and invention.
We’ve been in business for over 65 years, family owned / operated for three generations and are available in 100 countries.
In 2017, The Hartford Business Journal named us one of Connecticut’s Top Family Owned Companies!
We don't just make innovative, industry-leading products. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities and the world.
If that sounds like you, then what are you waiting for? Join the family and expand your horizons!
POSITION SUMMARY
The primary focus of this role is to handle the inside sales and customer care functions related to the Stonetech product line.
The responsibilities include generating leads, following up with current customers, assessing potential leads and arranging meetings through phone calls or virtual platforms to secure new business opportunities.
A crucial aspect of this position involves driving revenue growth by actively engaging with existing and prospective customers, understanding their requirements, and providing excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties and responsibilities may be assigned as necessary.
Daily Customer Calls & Prospecting (50%) : Utilize a provided list of customers to contact each of them on a quarterly basis.
Complete 10-15 assigned calls per day to build and manage current customer needs. Complete 10 assigned calls per day to new or previous customers to introduce our product line or earn back their business.
Maintain accurate and up-to-date records for all customer interactions, leads and sales activities using Salesforce. Identify and prospect potential customers through cold calling, campaigns, and social media platforms.
Conduct research to identify key decision makers within other target companies.Qualify leads by understanding customer needs, budgetary constraints, and timelines.
Consult with prospects to assess their business objectives, discuss the value proposition of the Stonetech line and align them with their specific needs.
Collaborate with the marketing team to develop targeted campaigns and strategies aimed at driving lead generation.
Internal Rep Support (20%) : Work with the internal Laticrete Sales team to support their needs in the field. Collaborate with the sales team and management to generate accurate quotes and proposals for potential customers based on their needs and requirements.
Ensure that all quotes, proposals, special pricing, and paperwork is prepared in a timely manner.Coordinate with the field sales reps to gather relevant information and feedback from the field, helping to improve the quality of the sales process.
Maintain open lines of communication with field sales reps, addressing any questions, contracts, or issues they many have related to quotes, proposals, special pricing or contracts.
Continuously seek feedback from field sales reps and stakeholders to identify areas for improvement.
Customer Service (20%) : Develop superior customer service relationships with prospects. Handle incoming customer calls, emails, chats or messages promptly and courteously.
Address customer inquiries and assist them with product information, order status, pricing, warranty questions or submittals and other concerns they may have.
Accurately record and track customer interactions, issues, and resolutions in Salesforce.Always maintain a positive and empathetic attitude toward customers, ensuring high customer satisfaction.
Offer appropriate solutions and alternatives to customers while ensuring company policy and procedures are always followed.
Nurture and maintain relationships with existing customers to ensure repeat business and customer satisfaction.
Monthly Reporting (10%) : Prepare monthly reports that include details on sales activities, such as the number of sales calls made, meetings conducted / initiated.
Provide explanations and insights on monthly sales performance, highlighting any notable trends or deviations from targets.
Maintain and update the account business plan monthly, ensuring it aligns with the company’s overall sales and business objectives.
Track and report on KPIs for sales revenue, customer acquisitions rate, customer retention rate and average deal value. Communicate any challenges or barriers that may be impacting sales performance and propose solutions or strategies for improvement.
Continuously monitor and review the effectiveness of the monthly reporting process, making any necessary adjustments or improvements needed.
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience :
Specialized Skills and Experience :
Intermediate knowledge of and functional proficiency in Salesforce preferred.
Travel Requirement :
Less than 10%
Physical Requirements :
Last updated : 2024-04-02
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