IRA Services Representative, Sr. jobs in Albany, NY

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title: IRA/Financial Services Coordinator

Reports to: IRA Manager

FLSA Status: Non-Exempt

Salary Grade: NE12

Supervisory Responsibility: No

SUMMARY:

The IRA Coordinator assists in overseeing the operations and transactions involving IRAs and HSAs. Monitors opening and closing of accounts, account distributions, rollovers, and customer inquiries. Ensures compliance with governmental regulations regarding IRAs and HSAs.

Assisting with the administration of the Financial Services Department through the handling and oversight of daily and monthly reports, the processing of new and closed accounts, working with account administrators and investment advisors on daily tasks associated with estates, trusts and investment accounts, working with staff members on the factoring of mutual fund postings, working with trust administrators in the processing and filing of annual tax returns and various tax forms, assisting with IRA and employee benefit accounts and working with internal and compliance departments on various request and matters presented to the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank’s Board of Directors.

• Reviews forms from branches and operations to ensure accuracy.
• Ensures compliance with government regulations, including account over-contributions, early distributions and required minimum distributions.
• Maintains records and is responsible for timely reporting.
• Process data into the Bank’s system as needed.
• Schedules and organizes activities such as meetings, conferences and department activities for all members of the department.
• Performs desktop publishing.
• Establishes, develops, maintains and updates filing system. Retrieves information from files when needed.
• Organizes and prioritizes large volumes of information and calls.
• Sorts and distributes mail. Opens mail for the Financial Services Department. Drafts written responses and/or replies by phone or e-mail when necessary. Responds to regularly occurring requests for information. Process returned mail and ensure it gets to the tax payer in a timely manner.
• Answers phones for the Financial Services Department. Takes messages or fields and/or answers to all routine and non-routine questions.
• Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Processes IRS and Tax and Finance correspondence.
• Request checks for IRS and Tax and Finance payments.
• Daily reconciliation of the securities general ledger.
• Works independently and within a team on special nonrecurring and ongoing projects.

REQUIRED EDUCATION/EXPERIENCE:

• An Associate’s degree in a business-related field or equivalent level of education and experience.
• Effective verbal and written communication skills.
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
• Ability to work well independently and in groups.
• Working knowledge with Microsoft Office Programs; Excel and Word.

PREFERRED EDUCATION/EXPERIENCE:

• Bachelor’s degree in business related field

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
• Ability to communicate both in person and/or by telephone.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination