IT Administrator jobs in Columbus, OH

About the Role:

• Organize, install, and support Distribution Center computer systems.
• Install all network hardware and software and make needed upgrades and repairs
• Maintain network and computer system security and ensure that all systems are operating correctly and in compliance with security policies
• Collect data to evaluate and optimize network or system performance
• Add users to the network and assign and update security permissions on the network
• Train users in the proper use of hardware and software
• Interpret and solve problems when a user or an automated monitoring system alerts problems
• Manage desktop and mobile equipment
• Ensure that email and data storage networks work properly
• Make sure that employees' workstations are working efficiently and stay connected to the central computer network and telecommunication network
• Participate in decisions about acquiring future hardware or software to upgrade the organization's network.
• Provide technical support to computer users
• Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor(s).
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintains quality service by establishing and enforcing organization standards.
• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Provide 24x7 support for critical production systems.

We'd love for you to have:

• 3 plus years of IT experience in a support role
• Experience with macOS & Windows OS as well as RMM tools such like JAMF and MAAS360
• Knowledge of handheld RF devices and how to support them
• Printer support experience with office & label printers
• Understand workflow tools like JIRA and Confluence
• Familiar with warehouse management tools such as Manhattan
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Clear communication skills
• Discretion in handling confidential information
• Be able to provide support to our employees remotely
• Ability to work independently
• Understanding of identity management & application access with OKTA