IT Consultant jobs in Miami, FL

The Senior Consultant must be focused on the outcomes for the customer as well as being a technical expert and trusted advisor for both colleagues and cruise-line customers.

Individual role holders may be advised of additional or particular responsibilities they are required to deliver but as a Senior Consultant, the below gives an indication of key responsibilities.

Responsibilities include but may not be limited to: -

·         Providing detailed advice and guidance to customers in the effective use of systems, products and services available to them.

·         Providing technical support/assistance to account managers for quotes/bids when required

·         Identifying and analysing customer business processes and requirements

·         Exploring, evaluating and proposing new business opportunities;

·         Compiling database specifications and business process documents

·         System configuration and testing

·         System Quality Assurance Testing (i.e. patch testing, upgrade testing, etc

·         Delivering standard or bespoke training courses (onsite or off-site);

·         Performing on-site visits where required (e.g. for implementation, training, trouble-shooting);

·         Executing assigned Operations (Consultancy and/or Project) tasks where directed by the Director of Customer Services;

·         Creating bespoke documentation for both internal and/or external use;