JOB DESCRIPTION: The Help Desk Technician will respond to telephone calls, emails and personnel requests for
technical support from clients and vendors and inputs those requests into the Help Desk Database. This position
also provides initial Level I problem resolution or coordinated dispatch, analysis, troubleshooting and problem
resolution for hardware/software, operating systems at the end-user location. This position also supports
telephony, broadband and wireless telecommunication support & services contracted with Tulalip Tribes.
TO APPLY: Complete the web form application located on the Quil Ceda Village Self Service portal:
https://ess.tulaliptribes-nsn.gov/MSSQCV/employmentopportunities/default.aspx. For more information or
questions, please visit: http://quilcedavillage.org/Employment or call Quil Ceda Village HR at 360-716-5016.
EMPLOYEE CLASSIFICATION: Non-Exempt
EMPLOYEE REPORTS TO: IT Manager
EDUCATION:
SKILLS:
EXPERIENCE:
OTHER REQUIREMENTS:
email devices
or staff
past employers
PHYSICAL CHARACTERISTICS AND/OR PREREQUISITES:
SPECIFIC JOB PERFORMED:
restore system functionality.
a liaison
and/or other operational problems
Apple products
to address recurring customer issues.
training purposes.
TERMS OF EMPLOYMENT:
This is a Regular Full-time position, requiring at least 40 hours per week, or 2080 hours per year. Employee may be required to work
after hours, weekends, special events and/or on call. Upon successful completion applicable probationary period employee may be
eligible for an increase in pay, subject to budgetary restriction. Employees will be required to work on-site, no telecommuting. No
provisions for relocation will be provided.
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