IT Help Desk Technician jobs in Overland Park, KS

**Overview:**

We are seeking a Help Desk Analyst to join our team and provide technical support to our external clients. The ideal candidate will have a strong understanding of IT infrastructure, computer hardware, and various operating systems. Strong customer service skills required. Must have a willingness and desire to help others.

**Responsibilities:**

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

- Respond to queries either in person or over the phone

- Maintain daily performance of computer systems

- Install, modify, and repair computer hardware and software

- Assist in the management of IT infrastructure

- Troubleshoot technical issues related to network connectivity

**Qualifications:**

- Proficiency in troubleshooting software, hardware, and network issues

- Familiarity with Basic Networking/WiFi, Active Directory, Office 365, Microsoft Systems

- Experience with ticketing systems

- Strong problem-solving skills and attention to detail

This position offers a competitive salary along with opportunities for professional growth and development. If you are a tech-savvy individual with a passion for IT support, we encourage you to apply for this exciting opportunity as a Help Desk Technician.

Job Type: Full-time

Pay: $20.58 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person