IT Helpdesk/PC Support Technician
Essential Duties & Responsibilities:
Help Desk and support requests through ticketing system, in person, and/or phone
Follow up on outstanding requests to ensure timely resolution
Help to maintain user accounts and hardware as part of on-boarding and off-boarding processes
Support for audio and video conferencing equipment
Maintain and monitor internal assets to ensure accurate inventory records
Other duties may be added and/or assigned as needed
Qualifications:
Ability to work in a dynamic team environment
Experience with Windows operating systems, including Windows 11 and Windows 10
Experience with Microsoft Azure, M365 Office applications, Exchange, Intune, Autopilot
Familiar with PC hardware, including Dell, Apple
Experience supporting Mobile devices (iOS, Android) and computer peripherals
Familiarity with conference room hardware technologies – Microsoft Teams, and similar solutions
Familiarity with audio/video conferencing and scheduling concepts
Familiarity with VoIP (ShoreTel/Mitel) phone system and administration
Basic networking skills for troubleshooting
Exposure to IT ticketing or Helpdesk system
Experience supporting Windows servers and Active Directory
Familiarity with Windows Group Policy Objects (GPO)
Strong customer service and troubleshooting skills
Good communication skills, verbal and written
Good at multitasking and prioritizing issues
Requirements:
2 years relevant helpdesk, PC support experience in a Windows based environment.
College diploma or university degree in the field of computer science with related area of focus, or applied work experience.
Working knowledge of computer hardware and software fundamentals.
A certification, MCSA certification, CCNA certification a plus.
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0 IT Help Desk Technician jobs found in Sterling Heights, MI area