Job Description
We are seeking an IT Helpdesk to join our team! You will resolve computer-related issues for your clients.
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Company Description
VILLA-TECH is a professional services and managed services company that specializes in security, networking, cloud, edge data center, low code infrastructure, DevSecOps, and automation. With over 20 years of experience, VILLA-TECH offers global implementations for complex projects. They provide comprehensive support for programs with 24/7 operations, including incident handling support, ticket management, and managing various managed service solutions. VILLA-TECH follows industry best practices, values honesty and integrity, and strives to provide scalable and easy-to-manage solutions for their clients. They also offer software products such as STRUCTURA.IO, which helps automate security, cloud, and network services.
VILLA-TECH is a professional services and managed services company that specializes in security, networking, cloud, edge data center, low code infrastructure, DevSecOps, and automation. With over 20 years of experience, VILLA-TECH offers global implementations for complex projects. They provide comprehensive support for programs with 24/7 operations, including incident handling support, ticket management, and managing various managed service solutions. VILLA-TECH follows industry best practices, values honesty and integrity, and strives to provide scalable and easy-to-manage solutions for their clients. They also offer software products such as STRUCTURA.IO, which helps automate security, cloud, and network services.