IT Helpdesk Specialist jobs in Moline, IL

A
IT Support Specialist
  • ATC
  • East Moline, IL CONTRACTOR
  • Title: IT Support Specialist

    Location: One John Deere Place, Moline, IL

    Interview:- Webcam

    Description

    Computer Support Associate

    Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.

    Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

    • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
    • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
    • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
    • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
    • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

    Job Description: To provide onsite deskside Tier 2 support through performing the following duties

    Job Duties

    • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
    • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
    • Responsible for effective e-mail communications and ability to create and maintain basic

    documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests

    • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
    • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
    • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

    Job Requirements

    • Knowledge of computing and networking concepts and fundamentals
    • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
    • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
    • 1 year or more IT experience preferred, but recent college graduates will be considered

    Education Requirements

    • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

    Additional Information

    • This is a First Shift, ONSITE position
    • OT/weekend/On-call work is possible, but not often required
  • 23 Days Ago

A
IT Support Specialist
  • American Technology Consulting
  • East Moline, IL CONTRACTOR
  • Title: IT Associate Technology Analyst Location: East Moline, IL Interview:Webcam Description: Major Purpose: Provides information technology to partners in the planning, delivery, and/or support of b...
  • 5 Days Ago

T
IT Warehouse and Asset Management Specialist
  • TekWissen ®
  • Moline, IL FULL_TIME
  • OverviewTekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manuf...
  • 19 Days Ago

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IT Warehouse and Asset Management Specialist
  • eTeam
  • Moline, IL CONTRACTOR
  • Position Title: IT Warehouse and Asset Management SpecialistJob Location: Moline, IL-61265Job Duration: 12 months contractForklift driving is part of the job duties. Around 5 hours a week. Company wil...
  • 19 Days Ago

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Technical Support OR Helpdesk Analyst
  • American Technology Consulting
  • East Moline, IL CONTRACTOR
  • Job Title : Computer Support AssociateWork Arrangement : OnsiteLocation : East Moline,ILMode : ContractNight ShiftTo provide onsite deskside Tier 2 support performing the following dutiesJob Duties:Pe...
  • 1 Month Ago

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IS/IT Analyst
  • RightWorks
  • Bettendorf, IA FULL_TIME
  • Job Title: IT/IS Analyst IIPay: $50-58 per hour12 month contract positionDuties: Analyzes, enhances and supports business processes that may span multiple computing environments, but exist primarily i...
  • 11 Days Ago

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0 IT Helpdesk Specialist jobs found in Moline, IL area

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Community Support Specialist
  • Bridgeway
  • Galesburg, IL
  • Come join Bridgeway...make a difference in someone's life! The services of a Community Support Specialist are for consum...
  • 9/26/2024 12:00:00 AM

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Lead Support Associate
  • Big Lots, Inc.
  • Moline, IL
  • When you join our team, you'll enjoy extra savings with a 20% discount on almost everything in store - even food! And a ...
  • 9/25/2024 12:00:00 AM

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Facility Support - WPC
  • City of Moline, IL
  • Moline, IL
  • Salary : $44,767.42 - $64,913.06 Annually Location : Moline, IL Job Type: Full-time Job Number: 2400055 Department: WPC ...
  • 9/25/2024 12:00:00 AM

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Lead Support Associate
  • Big Lots Stores, Inc.
  • Moline, IL
  • DescriptionWhen you join our team, you'll enjoy extra savings with a 20% discount on almost everything in store - even f...
  • 9/24/2024 12:00:00 AM

E
Technology Support Specialist
  • East Moline School District 37
  • East Moline, IL
  • Position Type: Technology/Technology Support Specialist Date Posted: 8/13/2024 Location: (District Position) Date Availa...
  • 9/24/2024 12:00:00 AM

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Field Technical Support
  • Bridgestone Corporation
  • Muscatine, IA
  • Company Overview Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you...
  • 9/24/2024 12:00:00 AM

M
Spec Technical Support ERP
  • Medline Industries LP
  • Davenport, IA
  • Job Summary Please Note: This position is fully remote with quarterly in-office days (In Libertyville, IL). This positio...
  • 9/23/2024 12:00:00 AM

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Business Systems Analyst
  • Grace Technologies
  • Davenport, IA
  • Grace Technologies is looking for a Business Systems Analyst. The Business Systems Analyst is responsible for managing a...
  • 9/22/2024 12:00:00 AM

Moline (/moʊˈliːn/ moh-LEEN) is a city located in Rock Island County, Illinois, United States. With a population of 43,977 in 2010, it is the largest city in Rock Island County. Moline is one of the Quad Cities, along with neighboring East Moline and Rock Island in Illinois and the cities of Davenport and Bettendorf in Iowa. The Quad Cities have an estimated population of 381,342. The city is the ninth-most populated city in Illinois outside the Chicago Metropolitan Area. The corporate headquarters of Deere & Company is located in Moline, as was Montgomery Elevator, which was founded and head...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Helpdesk Specialist jobs
$41,035 to $51,867
Moline, Illinois area prices
were up 1.3% from a year ago

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