IT Operations Analyst jobs in Springdale, AR

IT Analyst

Employment Status: Full-Time

FLSA Status: Exempt

Benefit Status:

Bella Vista Property Owners Association

Department: IT Services

Department #:

Reports to: IT Manager

Safety Rating: High

Starting Pay:
Prepared Date: December 2022

POSITION SUMMARY

The IT Analyst performs highly responsible computer software, network, and hardware tasks. Incumbent must have the ability to work in a problem-solving and program-development environment. Will be responsible for generating customized applications and reports, integrations, and database programming. Must have experience in the field of systems engineering, database administration and/or analysis, operating systems, network analysis and/or management or a similar field in a multi-platform information systems environment. May require independent judgment in the disposition of routine matters without direct supervision. Will work under the direct supervision of the IT Manager.

REQUIREMENTS, ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Provides support for the department. In addition to other duties as assigned, will determine requirements, design, build, test, implement, maintain, and enhance business systems. Will be responsible for making computer applications that are functional and operational for all the users. Will be responsible for defining and developing computer systems suitable for the company’s work flow and production.

• Identifies issues, proposes and implements appropriate solutions and keeps up to date with a broad range of information technology topics covering network, platforms and applications.
• Develops and implements information technology processes for various departments providing high accessibility systems and applications.
• Assists other IT staff in a second level support and troubleshooting role performing system administrative and security tasks including upgrading, maintaining, and repairing workstations and servers.
• Evaluates present applications used by the company and upgrades or enhances existing programs.
• Develops gateways and filters linked to the messaging and communication systems.
• Conducts research on the new technologies to provide more efficient support.
• Ensures that the system is secure.
• Tests the system and programs and integrates it in modules.
• Develops and implements comprehensive test plans to ensure that systems and programs are tested and debugged.
• Determines proper installation parameters for software and hardware for smooth integration, transition, and efficiency.
• Analyzes, detects, identifies, and corrects technical problems and deficiencies.
• Monitors and collects data on system performance.
• Plans, develops, and implements backup and recovery procedures.
• Assists and trains customers.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must have a minimum of a BS in Computer Science, Information Systems or a closely related field and three or more years in the field of systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or a similar field in a multi-platform information systems environment.
• A strong interpersonal, communication and team skills and experience in effectively communicating key data is required.
• Must have keen analytic, organization and problem-solving skills which allows for strategic data interpretation versus simple reporting.
• Knowledge of Microsoft SQL Server, Microsoft Visual Studio, Microsoft Server, Microsoft 365, Dynamics 365, Sharepoint, Citrix, Sonicwall routers, Bit Defender, Unitrends a plus.
• Must have ability to recognize problems, develop recommendations and solutions, oversee correction within assigned specialty; work effectively, independently and follow through on assignments; promote and maintain a team environment; work effectively with clients, users and senior managers; communicate orally and in writing; read, interpret and apply complex technical publications and documentation.
• Work requires continual attention to details.
• Must exhibit excellence in Customer Service with all customers.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: Additional relevant full-time experience for classes may substitute for the Bachelor’s Degree on a year-for-year basis. For example, two years of qualifying work experience and an Associate of Arts Degree in Computer Science and the five years of experience already required or completion of a certificate program in Computer Science in the option tested. The certificate must be an approved computer science certification. The objective of the minimum qualification is to determine training and experience that enables an incumbent to perform the full range of technical analytical duties in the requested class and level with only minimal orientation to the specific job assignment. This experience must demonstrate the stated knowledge and abilities needed. Knowledge of software systems development life cycle; principles of computer data processing; business system applications; principles and techniques of software and systems quality assurance and control; principles and practices of technical problem solving; team dynamics; principles, practices and techniques of providing customer service; design, installation and maintenance of enterprise, distributed, client/server and desktop computer systems; computer operations and facilities; principles and practices of producing effective project and technical documentation; programming languages; restart and recovery concepts. Database Option: Database management systems (DBMS); database design; database CASE tools; related data/file management tools; database utilities; file and data recovery; database security methods and techniques; physical control standards and procedures. Networking Option: Logical, physical, and virtual network design; LAN/WAN network hardware and software vendors and products; data communication concepts and principles; Internet and Intranet architecture; network security policies, techniques, and procedures; network documentation, configuration, maintenance and diagnostic procedures and techniques. Programming Option: Must understand program design and analysis; principles and techniques of programming; programming languages and utilities; test plan, test case and test bed development and use. Systems Analyst Option: Analyze and/or resolve hardware, software, and application problems; fundamentals and concepts of enterprise, distributed , client/server and desktop computer systems; definition of technical specifications from user and business requirements; computer systems configuration; project planning coordination; service level agreements; test plan, test case and test bed development and use; practices of effective communication of technical issues to user and client community; user acceptance testing.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Specific required movements include the following: trunk-bend, twist, rotate, push, pull, and carry, arm’s reach and leg-lifts. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, the air clean, and generally void of pollutants, the lighting and temperature at comfortable office environment levels.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Bella Vista POA is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.