IT Quality Assurance Manager jobs in Bellevue, WA

IT Quality Assurance Manager manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. Develops and implements quality assurance problem reporting processes and systems. Being an IT Quality Assurance Manager analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs. Additionally, IT Quality Assurance Manager requires a bachelor's degree. Typically reports to head of a unit/department. The IT Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Quality Assurance Program Manager
  • TikTok
  • Seattle, WA FULL_TIME
  • Responsibilities
    About Us
    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

    Why Join Us
    Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

    Description
    E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Quality Assurance PM role to be responsible for maintaining an effective Quality Assurance process within the service delivery team.

    Roles & Responsibilities
    • Ensure quality framework is in place based on the business types/facts by coordinating across regions and stakeholders.
    • Implement clear overall quality strategy with scalable process, tools and systems that allow efficient monitoring of performance versus target.
    • Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance.
    • Research and understand customer expectations and needs to drive their satisfaction.
    • Produce statistical reports and insights on quality performance.
    • Conducts continuous training and development programs for the trainees by formulating and facilitating training programs to enhance product knowledge and customer service skills.
    • Develops curriculum to support classroom training and alternative training.
    • Provides feedback on existing curriculum for training improvements.
    • Prepares training booklets, administer tests and role-plays, as well as complete daily reports on your training experience.
    Qualifications
    Qualifications
    • BA/BS degree or equivalent practical experience.
    • 3-5 years experience in quality assurance, preferably within Customer Service.
    • Eager to learn, initiative taker and problem-solver.
    • Excellent written, verbal and interpersonal communication skills.
    • Experienced in developing and executing training programs.
    • Excellent skills for communicating and relating with both team members and customers.
    • Good written and verbal communication skills.
    • Experience in eCommerce or marketplace platforms is a plus.
    • Need to work over time during campaigns and promotional seasons.
    • Work comfortably with Microsoft Word and Excel.
    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com.
    Job Information
    The base salary range for this position in the selected city is $83600 - $139333 annually.



    Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.



    Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:



    We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.



    Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.



    We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
  • 2 Months Ago

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Food Safety and Quality Assurance Manager
  • Charlie's Produce
  • Seattle, WA FULL_TIME
  • Job Locations US-WA-South Park Job ID 2024-5638 Overview Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, with...
  • 8 Days Ago

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Sr Manager, Software Quality Assurance
  • Symetra
  • Bellevue, WA FULL_TIME
  • Symetra has a superb opportunity to join our team as a Sr Manager, Software Quality Assurance! About the role As the Sr Manager, Software Quality Assurance you will take our testing processes, approac...
  • 11 Days Ago

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DSHS DDA Quality Assurance Program Manager
  • State of Washington Dept. of Social and Health...
  • Seattle, WA FULL_TIME
  • Description Quality Assurance Program Manager - This position is one of four statewide Developmental Disabilities Administration (DDA) Field Services Quality Assurance Program Managers. You'll serve a...
  • Just Posted

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Quality Assurance Inspector
  • Pasona N A, Inc.
  • Kirkland, WA FULL_TIME
  • JOB SUMMARY: The Quality Assurance Inspector will support Quality Assurance activities of Aircraft parts in USA for the Company division located in Japan by providing the knowledge and the experience ...
  • 2 Days Ago

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Quality Assurance Resource Nurse
  • The Hearthstone
  • Seattle, WA FULL_TIME
  • Job DescriptionThe Resource Nurse is responsible for providing clinical support and guidance to staff within the nursing home facility. This role involves assessing, planning, implementing, and evalua...
  • 2 Days Ago

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0 IT Quality Assurance Manager jobs found in Bellevue, WA area

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QA Manager (Call Center NOT Engineering/Analytical)
  • TEKsystems
  • Renton, WA
  • MUST BE ABLE TO WORK ONSITE IN RENTON, WA THIS IS NOT A TECHNICAL/ENGINEERING ROLE Description: - The Call Center QA Man...
  • 5/11/2024 12:00:00 AM

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Manager, Quality Assurance - Auto Reinspection (Field)
  • United Services Automobile Association - USAA
  • Seattle, WA
  • What you'll do:As a Manager, Quality Assurance, you will manage a team responsible for developing and implementing quali...
  • 5/10/2024 12:00:00 AM

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Quality Control Inspector
  • International Marine and Industrial Applicators
  • Seattle, WA
  • Description JOB TITLE: Quality Control Inspector JOB CODE: Quality Control PAY RANGE: $26.00 - $31.00 Hourly DOE REPORTS...
  • 5/10/2024 12:00:00 AM

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Quality Control Inspector
  • International Marine and Industrial Applicators
  • Bremerton, WA
  • Description JOB TITLE: Quality Control Inspector JOB CODE: Quality Control REPORTS TO: Quality Assurance Manager. Direct...
  • 5/10/2024 12:00:00 AM

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QA Manager
  • Greenbrier
  • Tacoma, WA
  • At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of product...
  • 5/9/2024 12:00:00 AM

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Quality Inspector Level 1
  • Safran
  • Marysville, WA
  • Inspects, audits and reports on materials, processes and products used in the construction of aircraft interiors using v...
  • 5/9/2024 12:00:00 AM

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Quality Inspector 1 - 1st Shift - $21/hr - SCM MV
  • Safran
  • Marysville, WA
  • Safran Cabin Materials, LLC located in Marysville, WA is recruiting for: Quality Inspector 1 - 1st Shift 6:00am to 2:30p...
  • 5/8/2024 12:00:00 AM

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Quality Assurance Manager
  • Leidos
  • Lynnwood, WA
  • Description Job Description Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise...
  • 4/22/2024 12:00:00 AM

Bellevue is located at 47°36′N 122°12′W / 47.6°N 122.2°W / 47.6; -122.2 (47.5976, −122.1592). According to the United States Census Bureau, the city has a total area of 36.47 square miles (94.46 km2), of which, 31.97 square miles (82.80 km2) is land and 4.50 square miles (11.65 km2) is water. The city's name is derived from a French term for "beautiful view". Under favorable weather conditions, scenic vistas of the Olympic Mountains and Cascade Mountains can be viewed from hilltops (and strategically positioned high-rise buildings) within the incorporated city. The city lies between Lake Wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Quality Assurance Manager jobs
$137,577 to $182,140
Bellevue, Washington area prices
were up 2.8% from a year ago

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Collaborate with Senior Managers and Partners in the areas of risk assessment, audit plan programs and internal audit reports.
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IT Quality Assurance Manager in Fayetteville, AR
Perform proposal preparation, coordinates vendor quotes, and participates in quality assurance reviews with minimum guidance from Team Lead.
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