IT Service Desk Specialist jobs in Cedar Falls, IA

Job Description:

Iowa Specialty Hospital is seeking a dedicated IT Specialist to join our team.

In this role, you will provide Level 1 technical support for software, hardware, and network issues in a call center environment.

Responsibilities include diagnosing and resolving technical problems, assisting with device setup, conducting hardware/software inventory, and collaborating with other IT professionals to ensure seamless operations.

The ideal candidate will possess strong troubleshooting skills, a customer-focused attitude, and the ability to manage multiple tasks effectively.

Requirements:

Technical problem resolution, Customer service and problem resolution, Device setup and maintenance, Network troubleshooting and cabling.

If you're passionate about technology and helping others, we encourage you to apply and grow with us!

Provided Benefits:

IPERS

Short-Term Disability (Employer Paid Coverage)— New York Life

Basic Life and AD&D Insurance (Employer Paid Coverage)—New York Life

Employee Assistance Program—Connections

Access to professional services to help you deal with the following, but not limited to, financial, drug/alcohol or grief.

PTO

Optional Benefits:

Health Insurance (Wellmark BCBS)

Dental Insurance (Delta Dental)

Vision Insurance (Avesis)

Supplemental Life Insurance (New York Life)

Supplemental Insurance Plans (Aflac)

Flexible Spending Accounts (TASC)

Health Savings Account (Through local banks)

457 Retirement Savings Plan (First Citizens Trust Company)

Fitness Center Memberships

Iowa Specialty Hospital is an equal opportunity employer. Minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.