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IT Service Desk Specialist jobs in Illinois

Recently Added IT Service Desk Specialist jobs

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ORBUS - IT SERVICE DESK SPECIALIST
  • Orbus Visual Communications
  • Woodridge, IL FULL_TIME
  • Orbus® specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supply, support, and service. Orbus has facilities in the suburbs of Chicago as well as Las Vegas and is part of the Orbus Visual Communications® Group of brands.

    Orbus Visual Communications® Group is committed to the highest level of quality which is illustrated by our many awards, accolated and certificates. We are the leading innovator of impactful visual solutions with facilities located across North America.

    We have an exciting opportunity for a IT Service Desk Specialist at our Woodridge, IL facility.

    Primary Function

    The IT Service Desk Specialist will be a hands-on position accountable for providing high quality technical support and assistance to enterprise team members via Teams, phone, email or in person. The role will provide hands-on expertise for Service Desk solutions and will support, configuration, deployment of end user computing and other IT solutions.

    Responsibilities And Duties

    • Provide first and second tier technical support and assistance to all Orbus employees at multiple locations.
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
    • Account accessibility configuration and support i.e. password resets, Microsoft Authenticator, MFA configuration etc.
    • Support hardware, and software system problems as they relate to m365 applications, end user computers and software, user account management, Windows Operating systems and basic network related issues.
    • Accountable to provide accurate information on IT products or services.
    • Record events and problems and their resolution in tickets and Knowledgebase articles.
    • Follow-up and update ticket status and information.
    • Pass on any feedback or suggestions by team members to the appropriate internal team.
    • Identify and suggest possible improvements to procedures.
    • Collaborate on small projects with team members.
    • On/Offboarding Team members.
    • Image and deploy IT hardware and licensing.

    Qualifications And Required Skills

    • Bachelor’s degree in Computer Science, Information Technology or related field.
    • 3 years relevant experience supporting End User Computing.
    • Experience using Helpdesk tools such as LanSweeper, SolarWinds HelpDesk, Dameware, RemoteDesktop Manager, Teams, SmartDeploy and WireShark.
    • Software installation i.e. Office, Teams, Creative Suite, Solidworks
    • Demonstrate experience and understanding of Microsoft 365 office products, licensing, and administration.
    • Proficiency with Desktop and server Operating systems:
      • Microsoft Windows 10,11 and server 2016,19 and 22
      • Apple macOS 11, 12,13, 14 and iPadOS
    • Active Directory membership and role-based permissions.
    • Basic Network troubleshooting connectivity issues.
    • Maintain accurate inventory.
    Physical Requirements Of The Job

    • Office environment; must be able to perform frequent repetitive tasks, and be able to sit or stand at an overate a computer for up to 80% of the day.
    • Cognitive skills such as thinking, reasoning, understanding, learning and remembering are required 100% of the day.
    • Travel to Orbus sites when required.

    Key Attributes for Success

    • Excellent analytical and problem-solving skills and the ability to multitask in a fast-paced environment.
    • High degree of attention to details.
    • High energy level to learn new skills and be productive in applying them.
    • Ability to establish credibility and be decisive and be able to recognize and support the organizations preferences and priorities.
    • Excellent verbal and written communication skills.

    We are an aggressively growing company looking for candidates seeking long-term employment that will mature and develop with our business and who want to be rewarded for their positive contribution. We offer great benefits, including medical, dental, vision, and life insurance, a company-matched 401(k), paid-time-off and more!
  • 3 Days Ago
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IT Service Desk Specialist II
  • NetImpact Strategies
  • Great Lakes, IL FULL_TIME
  • Job Description We are seeking a skilled Tier 2 Service Desk Specialist to join our onsite team in Great Lakes, Illinois. As a crucial member of our IT support services, you will leverage your experti...
  • 6 Days Ago
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Showroom Specialist
  • UPLIFT Desk
  • Chicago, IL FULL_TIME
  • Job Description As a Showroom Specialist, your focus will be ensuring every client feels valued the moment they walk through our door. You’ll be an expert at creating rapport with clients to uncover t...
  • 2 Months Ago
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Lead Service Desk Engineer
  • IT Associates
  • Rosemont, IL FULL_TIME
  • Location - Rosemont, IL 2 days a week onsiteThis can be a Contract to Hire or Direct Hire position Our client Lead Service Desk Engineer that will report to the End-User Engineering Manager and is res...
  • Just Posted
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Service Desk Technician
  • Shartega IT
  • Des Plaines, IL FULL_TIME
  • Job DescriptionJob Description:The Service Desk Technician is responsible for handling first level computer related support of service requests in a professional and timely manner. This relates to all...
  • 8 Days Ago
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Service Desk Analyst / IT Support Specialist, 24-13023
  • TeamBradley, Inc.
  • Addison, IL FULL_TIME
  • Summary: Are you passionate about helping others and solving complex problems? Join my client as a Service Desk Analyst and play a crucial role in improving user experience and productivity. This dyna...
  • Just Posted
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IT Service Desk Specialist jobs at Popular Companies

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Service Desk Specialist
  • Seneca Resources
  • Pensacola, FL
  • One of our top clients is hiring a Service Desk Specialist. Location: Onsite in Pensacola, Florida Hours/Shift: Mon-Fri ...
  • 6/9/2024 12:00:00 AM
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Service Desk Specialist
  • Emerald Resource Group
  • Westlake, OH
  • Role: Service Desk Specialist Location: Westlake, Ohio The Role: As a Service Desk Specialist, you will be the first poi...
  • 6/8/2024 12:00:00 AM
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Service Desk Specialist
  • Emerald Resource Group
  • Mentor, OH
  • Role: Service Desk Specialist Location: Mentor, Ohio The Role: As a Service Desk Specialist, you will be the first point...
  • 6/8/2024 12:00:00 AM
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IT Service Desk Specialist
  • C4 Technical Services
  • Jacksonville, FL
  • Job Description Job Description IT Service Desk Specialist Duration: 6 Months Description Technology Specialists respond...
  • 6/7/2024 12:00:00 AM
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IT - Service Desk Specialist
  • WOODGRAIN Inc.
  • Fruitland, ID
  • IT - Service Desk Specialist Posting Start Date: 5/24/24 Division: Corporate Posting Area: IT + Information Systems Empl...
  • 6/7/2024 12:00:00 AM
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IT Service Desk Specialist
  • ValidaTek, Inc.
  • Fort George G Meade, MD
  • Company Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges faci...
  • 6/6/2024 12:00:00 AM
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Service Desk Specialist
  • The Judge Group
  • Milwaukee, WI
  • At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as st...
  • 6/6/2024 12:00:00 AM
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Service Desk Specialist
  • RightClick
  • Jacksonville, FL
  • One of our biggest clients in the healthcare industry is making strides in a number of specialized practices. They are c...
  • 6/5/2024 12:00:00 AM
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About Illinois

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Service Desk Specialist jobs
$44,671 to $60,512

Most Popular Cities in Illinois for IT Service Desk Specialist Jobs

What does an IT Service Desk Specialist do?

IT Service Desk Specialist
Assist the IT department when major disasters or major infrastructure changes occur, often by functioning as a Communication Command Center.
March 03, 2023
Document, track, route and monitor issues/requests to ensure timely resolution.
February 21, 2023
Train computer users, document application procedures, and respond to email/phone messages for employees and agents seeking assistance.
February 13, 2023
Support the IT infrastructure which includes laptops, desktops, servers, network, printers and other IT related devices.
January 26, 2023
Respond to inquiries from users and help resolve both software and hardware problems.
January 26, 2023
Follows appropriate procedures to initiate escalation when a known resolution cannot be identified.
December 14, 2022