Service Desk Support Specialist I are IT professionals who provide technical help for client of an organization. Specialist respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. Service Desk Support Specialist I are accountable for gathering information through a client conversation and typically offer the first point of contact with the client.
JOB REQUIREMENTS
Minimum Education
High School Diploma or equivalentÂ
Minimum Work Experience
None
Required Licenses/Certifications
N/A
Required Skills, Knowledge, and Abilities
Written and oral communication skills
Ability to use critical thinking skills to analyze and solve problems
Ability to manage multiple deadlines and tasks
Ability to work successfully in a team environment
Occasional night, weekend, and holiday work
Occasional off-campus and overnight travel for site visits and training
Customer service or helpdesk experience helpful
Familiar with Microsoft Office products including Excel, Word, and PowerPoint
Provide remote support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries over the phone.
Write training manuals.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Clean up computers.
Run diagnostic programs to resolve problems.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
West Techs Chill Water Specialist located in Abilene, TX has been serving the community since 2006. A commercial and industrial HVAC, and Comprehensive Solutions Company. We service and install all br...
Ballinger Memorial Hospital District Ballinger, TX 76821 Job Title: IT Technician Employment Type: Full-Time Benefits: Ballinger Memorial Hospital District offers extremely competitive salaries and ex...
Ballinger Memorial Hospital District Ballinger, TX 76821 Job Title: IT Technician Employment Type: Full-Time Benefits: Ballinger Memorial Hospital District offers extremely competitive salaries and ex...
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Abilene is located in northeastern Taylor County. The city limits extend north into Jones County. Interstate 20 leads east 149 miles (240 km) to Fort Worth and west 148 miles (238 km) to Midland. Three U.S. highways pass through the city. US 83 runs west of the city center, leading north 24 miles (39 km) to Anson and south 55 miles (89 km) to Ballinger. US 84 runs with US 83 through the southwest part of the city but leads southeast 52 miles (84 km) to Coleman and west with I-20 40 miles (64 km) to Sweetwater. US 277 follows US 83 around the northwest side of the city and north to Anson but he...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Specialist jobs
$49,328 to $62,006
Abilene, Texas area prices were up 1.2% from a year ago
Hand Held bar code scanning and printing experience a plus.
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Attend and participate in in-house and or off-site training, seminars, workshops, and or conferences.
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Testing of all upgrades, fixes and new software before installation to ensure functionality and security.
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