IT Specialist jobs in Alpine, AZ

OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!

Interested in joining our team? Check out the opportunity below and apply today!

Our Tucson, Arizona client has a contract opportunity for an IT Site Associate Specialist who serves as a source of technical assistance and support to the user community for data, voice, video, hardware and software.

POSITION SUMMARY:

• Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problems on behalf of the customer to the appropriate technical staff for resolution.
• Electronically documents activities. Supports and maintains effective relationships with users.

ESSENTIAL FUNCTIONS:

• Provides and documents day-to-day technical support to employees for internal desktop systems software, hardware, data, voice, and related peripherals. Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues.
• Maintains passwords, data integrity and file system security for the IT environment.
• Organizes and follows complex and/or detailed technical procedures.
• Consults with clients to resolve technical problems and ensure customer satisfaction.
• Provides courteous and timely customer service, tracks inventory of IT assets.

Knowledge, Skills, and Abilities:

• Knowledge of Windows operating systems, client/server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
• Knowledge of voice/mobile communication devices, technical skills for analyzing and problem-solving
• The ability to communicate effectively with a diverse team and work as a team player in a fast paced environment.
• Explain and communicate complex technical processes and terminology to a non-technical audience
• Seeks customer feedback to adapt and meet customer expectations and deliverables.
• Excellent organizational / time management skills.
• Ability to troubleshoot customers' problems by phone, video or in person.

Must Haves:

• Windows Troubleshooting
• Help Desk / Desktop support
• Basic networking knowledge

Formal Training/Education:

• Associate degree or equivalent experience / certifications.

Experience:

• IT experience preferred not required.
• Technical education can substitute

Reference: 1004483

ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.

WHY REVEL IT:

• In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
• 5-year client retention: 99%
• No. 1 supplier with customers: 53%
• Top 3 supplier with customers: 77%
• Consultant retention: 94%

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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